All Systems Operational

Uptime over the past 90 days. View historical uptime.
Mobile SDK Operational
90 days ago
100.0 % uptime
Today
Management Portal Operational
90 days ago
100.0 % uptime
Today
Web Chat Operational
90 days ago
99.98 % uptime
Today
Web Support Page Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
99.99 % uptime
Today
Amazon Webservices datacenter #1 Operational
Amazon Webservices datacenter #2 Operational
Email delivery Operational
90 days ago
100.0 % uptime
Today
Inbound email processing Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Predict Operational
Issues Analytics API Operational
90 days ago
100.0 % uptime
Today
Helpshift APIs Operational
90 days ago
100.0 % uptime
Today
Salesforce Sync Operational
90 days ago
100.0 % uptime
Today
Time Based Automation Operational
90 days ago
99.98 % uptime
Today
Bots Operational
Channel Integrations Operational
Auto Assignment Operational
90 days ago
99.98 % uptime
Today
CSV Reports Operational
90 days ago
100.0 % uptime
Today
PowerBi Operational
90 days ago
100.0 % uptime
Today
Quick Replies Operational
90 days ago
100.0 % uptime
Today
Language AI Operational
90 days ago
100.0 % uptime
Today
Pre-issue flow Operational
90 days ago
100.0 % uptime
Today
Audit Trail Operational
90 days ago
100.0 % uptime
Today
Smart Intents Operational
90 days ago
100.0 % uptime
Today
Push Notifications Operational
90 days ago
100.0 % uptime
Today
Issue Logs Operational
90 days ago
100.0 % uptime
Today
Tiny URL Operational
90 days ago
100.0 % uptime
Today
Show Logs Operational
90 days ago
100.0 % uptime
Today
Private Notes Operational
90 days ago
100.0 % uptime
Today
Sentiment Analysis Operational
90 days ago
100.0 % uptime
Today
User Presence Detection - RTO Operational
90 days ago
100.0 % uptime
Today
New Issue Automation Operational
90 days ago
99.98 % uptime
Today
Helpshift Dashboard Operational
90 days ago
99.98 % uptime
Today
Helpcenter(SDK) Operational
90 days ago
100.0 % uptime
Today
AI Agent Copilot Analytics Operational
90 days ago
100.0 % uptime
Today
Real-time Operations (RTO) Operational
90 days ago
100.0 % uptime
Today
FAQ Operational
90 days ago
100.0 % uptime
Today
End-User Presence Detection Operational
90 days ago
100.0 % uptime
Today
Issue Messages Operational
90 days ago
100.0 % uptime
Today
End-User Flows Operational
90 days ago
100.0 % uptime
Today
AI Reply Operational
90 days ago
99.99 % uptime
Today
Cloudflare (Third-Party Dependency) Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
In-app Issue Reporting Latency
Fetching
In-app FAQs Latency
Fetching
Issue Search Latency
Fetching
Issue List Latency
Fetching
Feb 25, 2026

No incidents reported today.

Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026

No incidents reported.

Feb 18, 2026

No incidents reported.

Feb 17, 2026
Partial Degradation – Dashboard Analytics (Team Section)
Resolved - This incident has been resolved.
Feb 17, 15:15 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 17, 15:05 UTC
Investigating - We are currently experiencing a partial degradation impacting the Team section of Dashboard Analytics.

The following reports are affected:
1. Team – Trends (Overall)
2. Team – Trends (Workload)
3. Team – Summary by Agents
Feb 17, 14:58 UTC
Feb 16, 2026
System Update - Auto Assignment
Completed - The scheduled maintenance has been completed.
Feb 16, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 05:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 12, 10:51 UTC
Update - We will be conducting a system update from February 13, 2026, 05:30 AM UTC to February 16, 2026, 09:30 AM UTC.

During this period, the below functionality will see some degree of latency:
Auto Assignment
Feb 12, 10:43 UTC
Scheduled - We will be conducting a system update from February 13, 2026, 05:30 AM UTC to February 13, 2026, 09:30 AM UTC.

During this period, the below functionality will see some degree of latency:
Auto Assignment
Feb 11, 17:16 UTC
Security service maintenance - 16th Feb 2026
Completed - The scheduled maintenance has been completed.
Feb 16, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 05:30 UTC
Scheduled - We are performing this essential maintenance to ensure the continued reliability, security, and optimal performance of our services.

Maintenance Details:-
Date: Thursday, February 12th
Time: 11:00 AM IST to 1:00 PM IST
Duration: 2 hour

Expected Impact:-
We anticipate no downtime or disruption to your production traffic or service availability during this maintenance window. Our goal is to complete this work seamlessly and without any noticeable impact on your operations.

What You Should Do:-
No action is required on your part. You can continue to use our services as normal during this period. We appreciate your understanding and cooperation as we work to maintain a robust and high-performing platform.

If you have any questions or concerns, please do not hesitate to contact our Support Team at support@helpshift.com.
Feb 9, 11:15 UTC
Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026
System Update
Completed - The scheduled maintenance has been completed.
Feb 12, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 01:00 UTC
Scheduled - We will be conducting a system update from February 12, 2026, 01:00 AM UTC to February 12, 2026, 04:00 AM UTC.

During this period, the below functionality will see some degree of latency:
Issue Creation

We do not anticipate any failures.
Feb 10, 14:51 UTC
Feb 11, 2026

No incidents reported.

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