All Systems Operational

Mobile SDK Operational
90 days ago
100.0 % uptime
Today
Management Portal Operational
90 days ago
100.0 % uptime
Today
Web Chat Operational
90 days ago
99.96 % uptime
Today
Web Support Page Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
Amazon Webservices datacenter #1 Operational
Amazon Webservices datacenter #2 Operational
Email delivery Operational
90 days ago
100.0 % uptime
Today
Inbound email processing Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Predict Operational
Issues Analytics API Operational
90 days ago
100.0 % uptime
Today
Helpshift APIs Operational
90 days ago
100.0 % uptime
Today
Salesforce Sync Operational
90 days ago
100.0 % uptime
Today
Time Based Automation Operational
90 days ago
99.98 % uptime
Today
Bots Operational
Channel Integrations Operational
Auto Assignment Operational
90 days ago
99.98 % uptime
Today
CSV Reports Operational
90 days ago
100.0 % uptime
Today
PowerBi Operational
90 days ago
100.0 % uptime
Today
Quick Replies Operational
90 days ago
100.0 % uptime
Today
Language AI Operational
90 days ago
100.0 % uptime
Today
Pre-issue flow Operational
90 days ago
100.0 % uptime
Today
Audit Trail Operational
90 days ago
100.0 % uptime
Today
Smart Intents Operational
90 days ago
100.0 % uptime
Today
Push Notifications Operational
90 days ago
100.0 % uptime
Today
Issue Logs Operational
90 days ago
100.0 % uptime
Today
Tiny URL Operational
90 days ago
100.0 % uptime
Today
Show Logs Operational
90 days ago
100.0 % uptime
Today
Private Notes Operational
90 days ago
100.0 % uptime
Today
Sentiment Analysis Operational
90 days ago
100.0 % uptime
Today
User Presence Detection - RTO Operational
90 days ago
100.0 % uptime
Today
New Issue Automation Operational
90 days ago
99.98 % uptime
Today
Helpshift Dashboard Operational
90 days ago
99.95 % uptime
Today
Helpcenter(SDK) Operational
90 days ago
100.0 % uptime
Today
AI Agent Copilot Analytics Operational
90 days ago
100.0 % uptime
Today
Real-time Operations (RTO) Operational
90 days ago
100.0 % uptime
Today
FAQ Operational
90 days ago
100.0 % uptime
Today
End-User Presence Detection Operational
90 days ago
100.0 % uptime
Today
Issue Messages Operational
90 days ago
100.0 % uptime
Today
End-User Flows Operational
90 days ago
99.98 % uptime
Today
AI Reply Operational
90 days ago
99.99 % uptime
Today
Cloudflare (Third-Party Dependency) Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
In-app Issue Reporting Latency
Fetching
In-app FAQs Latency
Fetching
Issue Search Latency
Fetching
Issue List Latency
Fetching
Jan 26, 2026

No incidents reported today.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026
Completed - The scheduled maintenance has been completed.
Jan 22, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 04:00 UTC
Scheduled - We will be performing a system update on January 22, 2026, from 4:00 AM to 4:30 AM UTC.

During this window, users and agents may experience intermittent slowness or 5XX errors across the platform. These actions are expected to succeed upon retry within 5–10 minutes.

We appreciate your patience while we complete this update.

Jan 19, 08:50 UTC
Jan 21, 2026
Completed - The scheduled maintenance has been completed.
Jan 21, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 04:00 UTC
Scheduled - We will be performing a system update on January 21, 2026, from 4:00 AM to 4:30 AM UTC.

During this window, users and agents may experience intermittent slowness or 5XX errors across the platform. These actions are expected to succeed upon retry within 5–10 minutes.

We appreciate your patience while we complete this update.

Jan 19, 08:49 UTC
Jan 20, 2026
Completed - The scheduled maintenance has been completed.
Jan 20, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 04:00 UTC
Scheduled - We will be performing a system update on January 20, 2026, from 4:00 AM to 4:30 AM UTC.

During this window, users and agents may experience intermittent slowness or 5XX errors across the platform. These actions are expected to succeed upon retry within 5–10 minutes.

We appreciate your patience while we complete this update.

Jan 19, 08:48 UTC
Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.