All Systems Operational

Uptime over the past 90 days. View historical uptime.
Mobile SDK ? Operational
90 days ago
100.0 % uptime
Today
Management Portal ? Operational
90 days ago
100.0 % uptime
Today
Web Chat Operational
90 days ago
99.97 % uptime
Today
Web Support Page ? Operational
90 days ago
99.97 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
Amazon Webservices datacenter #1 ? Operational
Amazon Webservices datacenter #2 ? Operational
Email delivery ? Operational
90 days ago
100.0 % uptime
Today
Inbound email processing ? Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
99.96 % uptime
Today
Predict ? Operational
Issues Analytics API Operational
90 days ago
99.97 % uptime
Today
Helpshift APIs Operational
90 days ago
99.97 % uptime
Today
Salesforce Sync ? Operational
90 days ago
100.0 % uptime
Today
Time Based Automation Operational
90 days ago
99.96 % uptime
Today
Bots Operational
Channel Integrations Operational
Auto Assignment Operational
90 days ago
99.97 % uptime
Today
CSV Reports Operational
90 days ago
100.0 % uptime
Today
PowerBi Operational
90 days ago
99.97 % uptime
Today
Quick Replies Operational
90 days ago
100.0 % uptime
Today
Language AI Operational
90 days ago
100.0 % uptime
Today
Pre-issue flow Operational
90 days ago
99.97 % uptime
Today
Audit Trail Operational
90 days ago
100.0 % uptime
Today
Smart Intents Operational
90 days ago
100.0 % uptime
Today
Push Notifications Operational
90 days ago
100.0 % uptime
Today
Issue Logs Operational
90 days ago
100.0 % uptime
Today
Tiny URL Operational
90 days ago
100.0 % uptime
Today
Show Logs Operational
90 days ago
100.0 % uptime
Today
Private Notes Operational
90 days ago
99.97 % uptime
Today
Sentiment Analysis Operational
90 days ago
100.0 % uptime
Today
User Presence Detection - RTO ? Operational
90 days ago
100.0 % uptime
Today
New Issue Automation Operational
90 days ago
99.96 % uptime
Today
Helpshift Dashboard Operational
90 days ago
100.0 % uptime
Today
Helpcenter(SDK) Operational
90 days ago
100.0 % uptime
Today
AI Agent Copilot Analytics Operational
90 days ago
100.0 % uptime
Today
Real-time Operations (RTO) Operational
90 days ago
100.0 % uptime
Today
FAQ Operational
90 days ago
99.45 % uptime
Today
End-User Presence Detection Operational
90 days ago
99.45 % uptime
Today
Issue Messages Operational
90 days ago
99.45 % uptime
Today
End-User Flows Operational
90 days ago
99.45 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
In-app Issue Reporting Latency
Fetching
In-app FAQs Latency
Fetching
Issue Search Latency
Fetching
Issue List Latency
Fetching
Sep 19, 2025

No incidents reported today.

Sep 18, 2025

No incidents reported.

Sep 17, 2025

No incidents reported.

Sep 16, 2025
Partial Outage
Resolved - This incident has been resolved.
Sep 16, 15:15 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 16, 14:07 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 16, 13:40 UTC
Update - We are continuing to investigate this issue.
Sep 16, 13:31 UTC
Update - We are continuing to investigate this issue.
Sep 16, 13:29 UTC
Investigating - We are currently experiencing intermittent failures impacting the following components:
- Bots
- Automations
- Webhooks
- Pre-Issue flow
- Helpshift Api
- End-user Presence Detection
- Integrations
- FAQs
- Analytics

Our team is actively investigating and working to restore full functionality
Sep 16, 12:46 UTC
System Update
Completed - The scheduled maintenance has been completed.
Sep 16, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 06:30 UTC
Scheduled - We will be performing scheduled maintenance on September 16, 2025, from 6:30 AM to 12:30 PM UTC.
During this time, there will be an impact on:
* Dashboard Analytics
* Analytics API
* Power BI
You may experience data staleness during this window.
Sep 12, 07:13 UTC
System Update
Completed - The scheduled maintenance has been completed.
Sep 16, 10:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 09:23 UTC
Scheduled - We will be extending our scheduled maintenance to September 16, 2025, 10:00 AM UTC. During this period, the below feature will see some degree of latency:
Auto-assignment
Sep 16, 09:22 UTC
System Update
Completed - The scheduled maintenance has been completed.
Sep 16, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 05:30 UTC
Scheduled - We will be conducting scheduled maintenance from September 16, 2025, 05:30 AM UTC to September 16, 2025, 09:00 AM UTC. During this period, the below feature will see some degree of latency:
Auto-assignment
Sep 16, 05:09 UTC
Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

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