All Systems Operational

Uptime over the past 90 days. View historical uptime.
Management Portal Operational
90 days ago
100.0 % uptime
Today
Web Chat Operational
90 days ago
99.66 % uptime
Today
Web Support Page Operational
90 days ago
100.0 % uptime
Today
Mobile SDK Operational
90 days ago
99.64 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
Amazon Webservices datacenter #1 Operational
Amazon Webservices datacenter #2 Operational
Email delivery Operational
90 days ago
100.0 % uptime
Today
Inbound email processing Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
99.97 % uptime
Today
Issues Analytics API Operational
90 days ago
99.64 % uptime
Today
Helpshift APIs Operational
90 days ago
99.66 % uptime
Today
Salesforce Sync Operational
90 days ago
100.0 % uptime
Today
Time Based Automation Operational
90 days ago
100.0 % uptime
Today
Bots Operational
Channel Integrations Operational
Auto Assignment Operational
90 days ago
99.96 % uptime
Today
CSV Reports Operational
90 days ago
100.0 % uptime
Today
PowerBi Operational
90 days ago
100.0 % uptime
Today
Quick Replies Operational
90 days ago
100.0 % uptime
Today
Language AI Operational
90 days ago
100.0 % uptime
Today
Pre-issue flow Operational
90 days ago
99.66 % uptime
Today
Audit Trail Operational
90 days ago
100.0 % uptime
Today
Smart Intents Operational
90 days ago
100.0 % uptime
Today
Push Notifications Operational
90 days ago
100.0 % uptime
Today
Issue Logs Operational
90 days ago
100.0 % uptime
Today
Tiny URL Operational
90 days ago
100.0 % uptime
Today
Show Logs Operational
90 days ago
100.0 % uptime
Today
Private Notes Operational
90 days ago
100.0 % uptime
Today
Sentiment Analysis Operational
90 days ago
100.0 % uptime
Today
User Presence Detection - RTO Operational
90 days ago
100.0 % uptime
Today
New Issue Automation Operational
90 days ago
99.96 % uptime
Today
Helpshift Dashboard Operational
90 days ago
99.5 % uptime
Today
Helpcenter(SDK) Operational
90 days ago
100.0 % uptime
Today
AI Agent Copilot Analytics Operational
90 days ago
100.0 % uptime
Today
Real-time Operations (RTO) Operational
90 days ago
100.0 % uptime
Today
FAQ Operational
90 days ago
100.0 % uptime
Today
End-User Presence Detection Operational
90 days ago
100.0 % uptime
Today
Issue Messages Operational
90 days ago
100.0 % uptime
Today
End-User Flows Operational
90 days ago
99.97 % uptime
Today
AI Reply Operational
90 days ago
100.0 % uptime
Today
Cloudflare (Third-Party Dependency) Operational
90 days ago
100.0 % uptime
Today
Text Template Operational
90 days ago
100.0 % uptime
Today
Smart Views Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

System Update Jul 28, 2026 04:30-08:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jul 22, 2026 - 10:11 UTC
Scheduled - We will be performing a system update on July 28, 2026, from 4:30 AM to 08:30 AM UTC.

During this maintenance window, we recommend avoiding any changes to Automations to prevent potential disruptions.
Jul 22, 2026 - 10:06 UTC
System Metrics Month Week Day
In-app Issue Reporting Latency
Fetching
In-app FAQs Latency
Fetching
Issue Search Latency
Fetching
Issue List Latency
Fetching
Jul 25, 2026

No incidents reported today.

Jul 24, 2026
Dashboard Analytics — Partial Degradation
Resolved - This incident has been resolved.
Jul 24, 09:23 UTC
Investigating - We are currently experiencing degraded performance affecting the Analytics Dashboard. Users may notice that the scroll function is not working as expected.
Jul 24, 07:52 UTC
Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026
System Update
Completed - The scheduled maintenance has been completed.
Jul 16, 14:30 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 16, 11:57 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 16, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 04:30 UTC
Scheduled - We will be performing a system update on July 16, 2026, from 4:30 AM to 02:30 PM UTC.

During this maintenance window, we recommend avoiding any changes to Bots to prevent potential disruptions.
Jul 14, 06:01 UTC
Jul 15, 2026

No incidents reported.

Jul 14, 2026
System Update
Completed - The scheduled maintenance has been completed.
Jul 14, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 03:30 UTC
Scheduled - We will be conducting a scheduled system update on July 14, 2026, from 03:30 AM UTC to 07:30 AM UTC.
Jul 10, 15:45 UTC
Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

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