Network Infrastructure Maintenance (System Scaling)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 08, 2024 - 03:30 UTC
Scheduled - Please note that we have scheduled maintenance (System Scaling) planned for our systems.

Throughout this maintenance period, the following functionalities may experience minor delays:

1] Webhooks
2] Chatbots (Custom Bot, Feedback Bot, Quick Search Bot, Identity Bot)
3] Auto-assignment

If you have any concerns or encounter any issues during or after the maintenance period, please don't hesitate to contact our support team.
May 8, 2024 03:30-05:00 UTC
Uptime over the past 90 days. View historical uptime.
Mobile SDK ? Operational
90 days ago
100.0 % uptime
Today
Management Portal ? Operational
90 days ago
100.0 % uptime
Today
Web Chat Operational
90 days ago
100.0 % uptime
Today
Web Support Page ? Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
99.98 % uptime
Today
Amazon Webservices datacenter #1 ? Operational
Amazon Webservices datacenter #2 ? Operational
Email delivery ? Operational
90 days ago
100.0 % uptime
Today
Inbound email processing ? Operational
90 days ago
100.0 % uptime
Today
Webhooks Under Maintenance
90 days ago
100.0 % uptime
Today
Predict ? Operational
Issues Analytics API Operational
90 days ago
100.0 % uptime
Today
Helpshift APIs Operational
90 days ago
100.0 % uptime
Today
Salesforce Sync ? Operational
90 days ago
100.0 % uptime
Today
Time Based Automation Operational
90 days ago
100.0 % uptime
Today
Bots Under Maintenance
Channel Integrations Operational
Auto Assignment Under Maintenance
CSV Reports Operational
90 days ago
100.0 % uptime
Today
PowerBi Operational
90 days ago
100.0 % uptime
Today
Quick Replies Operational
90 days ago
100.0 % uptime
Today
Language AI Operational
90 days ago
100.0 % uptime
Today
Pre-issue flow Operational
90 days ago
100.0 % uptime
Today
Audit Trail Operational
90 days ago
100.0 % uptime
Today
Smart Intents Operational
90 days ago
100.0 % uptime
Today
Push Notifications Operational
90 days ago
100.0 % uptime
Today
Issue Logs Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Network Infrastructure Maintenance (System Scaling) May 9, 2024 03:30-04:30 UTC
Please note that we have scheduled maintenance (System Scaling) planned for our systems.

Throughout this maintenance period, the following functionalities may experience minor delays:

1] Webhooks
2] Chatbots (Custom Bot, Feedback Bot, Quick Search Bot, Identity Bot)
3] Auto-assignment

If you have any concerns or encounter any issues during or after the maintenance period, please don't hesitate to contact our support team.
Posted on May 06, 2024 - 07:10 UTC
System Metrics Month Week Day
In-app Issue Reporting Latency
Fetching
In-app FAQs Latency
Fetching
Issue Search Latency
Fetching
Issue List Latency
Fetching
Past Incidents
May 8, 2024

Unresolved incident: Network Infrastructure Maintenance (System Scaling).

May 7, 2024

No incidents reported.

May 6, 2024
KantanMT maintenance
Completed - The scheduled maintenance has been completed.
May 6, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 22:00 UTC
Scheduled - We would like to notify you of a scheduled maintenance we are going to carry out for KantanMT on Sunday, May 5th, between 10 p.m. and 12 a.m (GMT). Please note that while we are aiming to keep the APIs available during this time, there may be some disruptions. This is only relevant for clients who are using customised KantanMT engines, those using generic engines will not be affected.
May 3, 09:49 UTC
May 5, 2024
May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.

May 2, 2024

No incidents reported.

May 1, 2024

No incidents reported.

Apr 30, 2024

No incidents reported.

Apr 29, 2024
Degraded performance issues with Chatbots (Custom Bot, Feedback Bot, Quick Search Bot, Identity Bot.) and Webhook delivery.
Resolved - We're pleased to inform you that the incident affecting the performance of Chatbots (Custom Bot, Feedback Bot, Quick Search Bot, Identity Bot) and Webhook delivery has been successfully resolved. Our team has worked diligently to restore normal performance levels, and all systems are now operating as expected.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. If you encounter any further issues or have any questions, please don't hesitate to reach out to our support team (support@helpshift.com)

Thank you for your cooperation.
Apr 29, 02:12 UTC
Monitoring - The Webhooks and chatbot engine is back to normal now. We are currently monitoring the situation. We apologise for the inconvenience.
Apr 28, 18:00 UTC
Investigating - We’re currently experiencing degraded performance issues with Chatbots (Custom Bot, Feedback Bot, Quick Search Bot, Identity Bot.), Webhook delivery. Our team is currently working to restore normal performance levels. We apologize for any inconvenience.
Apr 28, 15:37 UTC
Apr 28, 2024
Apr 27, 2024
Degraded performance issues with Chatbots (Custom Bot, Feedback Bot, Quick Search Bot, Identity Bot.) , Issue logs and Webhook delivery
Resolved - Webhooks are operational now. All the services are fully operational now. We apologize for any inconvenience.
Apr 27, 00:06 UTC
Update - The Chatbot is operational now. The Webhooks are still delayed and we are working on it.
Apr 26, 22:25 UTC
Update - The issue logs are operational now. Chatbot engine and webhooks are still delayed and we are working on it.
Apr 26, 21:42 UTC
Investigating - We’re currently experiencing degraded performance issues with Chatbots, Issue logs, Webhook delivery. Our team is currently working to restore normal performance levels. We apologize for any inconvenience.
Apr 26, 19:22 UTC
Apr 26, 2024
Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage