All Systems Operational
Management Portal ? Operational
Mobile SDK ? Operational
Web Chat Operational
Web Support Page ? Operational
Analytics Dashboard Operational
Amazon Webservices datacenter #1 ? Operational
Amazon Webservices datacenter #2 ? Operational
Email delivery ? Operational
Inbound email processing ? Operational
Stripe API ? Operational
Campaigns Operational
Webhooks Operational
Predict ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
In-app Issue Reporting Latency
Fetching
In-app FAQs Latency
Fetching
Issue Search Latency
Fetching
Issue List Latency
Fetching
Web Help Page Latency
Fetching
Web Help Page Search Latency
Fetching
Past Incidents
Jan 17, 2020

No incidents reported today.

Jan 16, 2020
Resolved - This incident has been resolved.
Jan 16, 13:24 UTC
Monitoring - A fix has been deployed for this. Audit trails are normally normally written now.

For the audit trails generated between 06.30 AM to 10:00 AM UTC, are not available at the moment. We are currently populating that data and it will be completed by end of the day today.
Jan 16, 10:20 UTC
Investigating - Audit trails performance is degraded. We are currently working on a fix, we shall update here shortly.
Jan 16, 07:15 UTC
Completed - The scheduled maintenance has been completed.
Jan 16, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 04:01 UTC
Scheduled - We are upgrading our backend infrastructure. During the maintenance, there will be a few events where below operations will be delayed by a maximum of 1 minute

- Issue Audit trail update
- Email delivery
- Salesforce/Zendesk Sync
Jan 14, 07:08 UTC
Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

Jan 9, 2020

No incidents reported.

Jan 8, 2020

No incidents reported.

Jan 7, 2020

No incidents reported.

Jan 6, 2020

No incidents reported.

Jan 5, 2020

No incidents reported.

Jan 4, 2020

No incidents reported.

Jan 3, 2020

No incidents reported.