Helpshift Status

All Systems Operational

Management Portal Operational

Mobile SDK Operational

Web Chat Operational

Web Support Page Operational

Analytics Dashboard Operational

Amazon Webservices datacenter #1 Operational

Amazon Webservices datacenter #2 Operational

Email delivery Operational

Inbound email processing Operational

Stripe API Operational

Campaigns Operational

Webhooks Operational

Predict Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

In-app Issue Reporting Latency

Fetching

In-app FAQs Latency

Fetching

Issue Search Latency

Fetching

Issue List Latency

Fetching

Web Help Page Latency

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Web Help Page Search Latency

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Past Incidents

Jan 17, 2020

No incidents reported today.

Jan 16, 2020

Audit trails performance is degraded

Resolved - This incident has been resolved.
Jan 16, 13:24 UTC

Monitoring - A fix has been deployed for this. Audit trails are normally normally written now.

For the audit trails generated between 06.30 AM to 10:00 AM UTC, are not available at the moment. We are currently populating that data and it will be completed by end of the day today.
Jan 16, 10:20 UTC

Investigating - Audit trails performance is degraded. We are currently working on a fix, we shall update here shortly.
Jan 16, 07:15 UTC

Infrastructure Upgrade (Maintenance)

Completed - The scheduled maintenance has been completed.
Jan 16, 05:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 04:01 UTC

Scheduled - We are upgrading our backend infrastructure. During the maintenance, there will be a few events where below operations will be delayed by a maximum of 1 minute

- Issue Audit trail update
- Email delivery
- Salesforce/Zendesk Sync
Jan 14, 07:08 UTC

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

Jan 9, 2020

No incidents reported.

Jan 8, 2020

No incidents reported.

Jan 7, 2020

No incidents reported.

Jan 6, 2020

No incidents reported.

Jan 5, 2020

No incidents reported.

Jan 4, 2020

No incidents reported.

Jan 3, 2020

No incidents reported.