All Systems Operational

Uptime over the past 90 days. View historical uptime.
Mobile SDK ? Operational
90 days ago
100.0 % uptime
Today
Management Portal ? Operational
90 days ago
100.0 % uptime
Today
Web Chat Operational
90 days ago
99.97 % uptime
Today
Web Support Page ? Operational
90 days ago
99.97 % uptime
Today
Analytics Dashboard Operational
90 days ago
99.17 % uptime
Today
Amazon Webservices datacenter #1 ? Operational
Amazon Webservices datacenter #2 ? Operational
Email delivery ? Operational
90 days ago
100.0 % uptime
Today
Inbound email processing ? Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
99.96 % uptime
Today
Predict ? Operational
Issues Analytics API Operational
90 days ago
99.97 % uptime
Today
Helpshift APIs Operational
90 days ago
99.97 % uptime
Today
Salesforce Sync ? Operational
90 days ago
100.0 % uptime
Today
Time Based Automation Operational
90 days ago
99.96 % uptime
Today
Bots Operational
Channel Integrations Operational
Auto Assignment Operational
90 days ago
99.97 % uptime
Today
CSV Reports Operational
90 days ago
100.0 % uptime
Today
PowerBi Operational
90 days ago
99.97 % uptime
Today
Quick Replies Operational
90 days ago
100.0 % uptime
Today
Language AI Operational
90 days ago
100.0 % uptime
Today
Pre-issue flow Operational
90 days ago
99.97 % uptime
Today
Audit Trail Operational
90 days ago
100.0 % uptime
Today
Smart Intents Operational
90 days ago
100.0 % uptime
Today
Push Notifications Operational
90 days ago
100.0 % uptime
Today
Issue Logs Operational
90 days ago
100.0 % uptime
Today
Tiny URL Operational
90 days ago
100.0 % uptime
Today
Show Logs Operational
90 days ago
100.0 % uptime
Today
Private Notes Operational
90 days ago
99.97 % uptime
Today
Sentiment Analysis Operational
90 days ago
100.0 % uptime
Today
User Presence Detection - RTO ? Operational
90 days ago
100.0 % uptime
Today
New Issue Automation Operational
90 days ago
99.96 % uptime
Today
Helpshift Dashboard Operational
90 days ago
100.0 % uptime
Today
Helpcenter(SDK) Operational
90 days ago
100.0 % uptime
Today
AI Agent Copilot Analytics Operational
90 days ago
100.0 % uptime
Today
Real-time Operations (RTO) Operational
90 days ago
100.0 % uptime
Today
FAQ Operational
90 days ago
99.96 % uptime
Today
End-User Presence Detection Operational
90 days ago
99.96 % uptime
Today
Issue Messages Operational
90 days ago
99.96 % uptime
Today
End-User Flows Operational
90 days ago
99.96 % uptime
Today
AI Reply Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
In-app Issue Reporting Latency
Fetching
In-app FAQs Latency
Fetching
Issue Search Latency
Fetching
Issue List Latency
Fetching
Nov 14, 2025

No incidents reported today.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 10, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 03:30 UTC
Scheduled - We will be performing scheduled maintenance from November 10th, 03:30 AM UTC to November 10th, 08:30 AM UTC.
During this window, you may experience degraded performance for approximately 35 minutes in the feature listed below:
-AI Reply
Nov 7, 10:36 UTC
Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 7, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 04:30 UTC
Scheduled - We will be performing scheduled maintenance from November 7th, 04:30 AM UTC to November 7th, 08:30 AM UTC.
During this window, you may experience degraded performance for approximately 35 minutes in the feature listed below:
-AI Reply
Nov 4, 11:55 UTC
Nov 6, 2025
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 6, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 04:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 5, 14:05 UTC
Scheduled - We will be performing scheduled maintenance from November 6th, 04:30 AM UTC to November 6th, 08:30 AM UTC.
During this window, you may experience degraded performance for approximately 35 minutes in the feature listed below:
-AI Reply
Nov 4, 11:54 UTC
Older Resolved/Rejected cases are visible in "All New Issues" view
Resolved - This incident has been resolved.
Nov 6, 08:25 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 6, 08:18 UTC
Investigating - We are currently experiencing an issue with the “All New Issues” view, where some older Resolved/Rejected cases are incorrectly appearing as “New Issues.”

Our engineering team is actively working to resolve this behavior. We’ll share updates as soon as a fix is deployed.

We appreciate your patience and understanding. Thank you.
Nov 6, 07:59 UTC
Nov 5, 2025
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 5, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 06:30 UTC
Scheduled - We will be performing scheduled maintenance from November 5th, 6:30 AM UTC to November 5th, 10:30 AM UTC.
During this window, you may experience degraded performance for approximately 35 minutes in the feature listed below:
- AI Reply
Nov 4, 11:53 UTC
Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

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