All Systems Operational
Mobile SDK
Operational
Management Portal
Operational
Web Chat
Operational
Web Support Page
Operational
Analytics Dashboard
Operational
Amazon Webservices datacenter #1
Operational
Amazon Webservices datacenter #2
Operational
Email delivery
Operational
Inbound email processing
Operational
Webhooks
Operational
Predict
Operational
Issues Analytics API
Operational
Helpshift APIs
Operational
Salesforce Sync
Operational
Time Based Automation
Operational
Bots
Operational
Channel Integrations
Operational
Auto Assignment
Operational
CSV Reports
Operational
PowerBi
Operational
Quick Replies
Operational
Language AI
Operational
Pre-issue flow
Operational
Audit Trail
Operational
Smart Intents
Operational
Push Notifications
Operational
Issue Logs
Operational
Tiny URL
Operational
Show Logs
Operational
Private Notes
Operational
Sentiment Analysis
Operational
User Presence Detection - RTO
Operational
New Issue Automation
Operational
Helpshift Dashboard
Operational
Helpcenter(SDK)
Operational
AI Agent Copilot Analytics
Operational
Real-time Operations (RTO)
Operational
FAQ
Operational
End-User Presence Detection
Operational
Issue Messages
Operational
End-User Flows
Operational
AI Reply
Operational
Cloudflare (Third-Party Dependency)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Security service maintenance - 16th Feb 2026 Feb 16, 2026 05:30-07:30 UTC
We are performing this essential maintenance to ensure the continued reliability, security, and optimal performance of our services.
Maintenance Details:-
Date: Thursday, February 12th
Time: 11:00 AM IST to 1:00 PM IST
Duration: 2 hour
Expected Impact:-
We anticipate no downtime or disruption to your production traffic or service availability during this maintenance window. Our goal is to complete this work seamlessly and without any noticeable impact on your operations.
What You Should Do:-
No action is required on your part. You can continue to use our services as normal during this period. We appreciate your understanding and cooperation as we work to maintain a robust and high-performing platform.
If you have any questions or concerns, please do not hesitate to contact our Support Team at support@helpshift.com.
Posted on Feb 09, 2026 - 11:15 UTC
Maintenance Details:-
Date: Thursday, February 12th
Time: 11:00 AM IST to 1:00 PM IST
Duration: 2 hour
Expected Impact:-
We anticipate no downtime or disruption to your production traffic or service availability during this maintenance window. Our goal is to complete this work seamlessly and without any noticeable impact on your operations.
What You Should Do:-
No action is required on your part. You can continue to use our services as normal during this period. We appreciate your understanding and cooperation as we work to maintain a robust and high-performing platform.
If you have any questions or concerns, please do not hesitate to contact our Support Team at support@helpshift.com.
Posted on Feb 09, 2026 - 11:15 UTC
System Update - Auto Assignment Feb 16, 2026 05:30-09:30 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Feb 12, 2026 - 10:51 UTC
Feb 12, 2026 - 10:51 UTC
Update -
We will be conducting a system update from February 13, 2026, 05:30 AM UTC to February 16, 2026, 09:30 AM UTC.
During this period, the below functionality will see some degree of latency:
Auto Assignment
Feb 12, 2026 - 10:43 UTC
During this period, the below functionality will see some degree of latency:
Auto Assignment
Feb 12, 2026 - 10:43 UTC
Scheduled -
We will be conducting a system update from February 13, 2026, 05:30 AM UTC to February 13, 2026, 09:30 AM UTC.
During this period, the below functionality will see some degree of latency:
Auto Assignment
Feb 11, 2026 - 17:16 UTC
During this period, the below functionality will see some degree of latency:
Auto Assignment
Feb 11, 2026 - 17:16 UTC