All Systems Operational

Uptime over the past 90 days. View historical uptime.
Mobile SDK ? Operational
90 days ago
100.0 % uptime
Today
Management Portal ? Operational
90 days ago
100.0 % uptime
Today
Web Chat Operational
90 days ago
100.0 % uptime
Today
Web Support Page ? Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
Amazon Webservices datacenter #1 ? Operational
Amazon Webservices datacenter #2 ? Operational
Email delivery ? Operational
90 days ago
100.0 % uptime
Today
Inbound email processing ? Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Predict ? Operational
Issues Analytics API Operational
90 days ago
100.0 % uptime
Today
Helpshift APIs Operational
90 days ago
100.0 % uptime
Today
Salesforce Sync ? Operational
90 days ago
100.0 % uptime
Today
Time Based Automation Operational
90 days ago
100.0 % uptime
Today
Bots Operational
Channel Integrations Operational
Auto Assignment Operational
90 days ago
99.97 % uptime
Today
CSV Reports Operational
90 days ago
100.0 % uptime
Today
PowerBi Operational
90 days ago
100.0 % uptime
Today
Quick Replies Operational
90 days ago
100.0 % uptime
Today
Language AI Operational
90 days ago
100.0 % uptime
Today
Pre-issue flow Operational
90 days ago
100.0 % uptime
Today
Audit Trail Operational
90 days ago
100.0 % uptime
Today
Smart Intents Operational
90 days ago
100.0 % uptime
Today
Push Notifications Operational
90 days ago
100.0 % uptime
Today
Issue Logs Operational
90 days ago
100.0 % uptime
Today
Tiny URL Operational
90 days ago
100.0 % uptime
Today
Show Logs Operational
90 days ago
100.0 % uptime
Today
Private Notes Operational
90 days ago
100.0 % uptime
Today
Sentiment Analysis Operational
90 days ago
100.0 % uptime
Today
User Presence Detection - RTO ? Operational
90 days ago
100.0 % uptime
Today
New Issue Automation Operational
90 days ago
100.0 % uptime
Today
Helpshift Dashboard Operational
90 days ago
100.0 % uptime
Today
Helpcenter(SDK) Operational
90 days ago
100.0 % uptime
Today
AI Agent Copilot Analytics Operational
90 days ago
100.0 % uptime
Today
Real-time Operations (RTO) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
In-app Issue Reporting Latency
Fetching
In-app FAQs Latency
Fetching
Issue Search Latency
Fetching
Issue List Latency
Fetching
Sep 2, 2025

No incidents reported today.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025
Real-Time Operations and Auto-assignment in Degraded State
Resolved - This incident has been resolved.
Aug 21, 17:07 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 21, 17:02 UTC
Update - We are continuing to investigate this issue.
Aug 21, 15:34 UTC
Investigating - We are currently facing an issue around Agent Availability in Real-Time Operations.
Aug 21, 15:20 UTC
Dashboard experiencing degraded performance
Resolved - This incident has been resolved.
Aug 21, 11:36 UTC
Investigating - We are currently facing an intermittent issue with the Issues Section may not load as expected.
Aug 21, 11:29 UTC
Aug 20, 2025

No incidents reported.

Aug 19, 2025
System Update
Completed - The scheduled maintenance has been completed.
Aug 19, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 03:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 15, 13:20 UTC
Scheduled - We will be conducting scheduled maintenance from August 19, 2025, 03:30 AM UTC to August 19, 2025, 11:30 AM UTC. During this period, agents could experience slowness on admin dashboard and end users could see slowness in issue updates.
Aug 15, 13:20 UTC
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