All Systems Operational

Uptime over the past 90 days. View historical uptime.
Mobile SDK Operational
90 days ago
100.0 % uptime
Today
Management Portal Operational
90 days ago
100.0 % uptime
Today
Web Chat Operational
90 days ago
100.0 % uptime
Today
Web Support Page Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
99.99 % uptime
Today
Amazon Webservices datacenter #1 Operational
Amazon Webservices datacenter #2 Operational
Email delivery Operational
90 days ago
100.0 % uptime
Today
Inbound email processing Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Predict Operational
Issues Analytics API Operational
90 days ago
100.0 % uptime
Today
Helpshift APIs Operational
90 days ago
100.0 % uptime
Today
Salesforce Sync Operational
90 days ago
100.0 % uptime
Today
Time Based Automation Operational
90 days ago
99.99 % uptime
Today
Bots Operational
Channel Integrations Operational
Auto Assignment Operational
90 days ago
100.0 % uptime
Today
CSV Reports Operational
90 days ago
100.0 % uptime
Today
PowerBi Operational
90 days ago
100.0 % uptime
Today
Quick Replies Operational
90 days ago
100.0 % uptime
Today
Language AI Operational
90 days ago
100.0 % uptime
Today
Pre-issue flow Operational
90 days ago
100.0 % uptime
Today
Audit Trail Operational
90 days ago
100.0 % uptime
Today
Smart Intents Operational
90 days ago
100.0 % uptime
Today
Push Notifications Operational
90 days ago
100.0 % uptime
Today
Issue Logs Operational
90 days ago
100.0 % uptime
Today
Tiny URL Operational
90 days ago
100.0 % uptime
Today
Show Logs Operational
90 days ago
100.0 % uptime
Today
Private Notes Operational
90 days ago
100.0 % uptime
Today
Sentiment Analysis Operational
90 days ago
100.0 % uptime
Today
User Presence Detection - RTO Operational
90 days ago
100.0 % uptime
Today
New Issue Automation Operational
90 days ago
99.99 % uptime
Today
Helpshift Dashboard Operational
90 days ago
99.99 % uptime
Today
Helpcenter(SDK) Operational
90 days ago
100.0 % uptime
Today
AI Agent Copilot Analytics Operational
90 days ago
100.0 % uptime
Today
Real-time Operations (RTO) Operational
90 days ago
100.0 % uptime
Today
FAQ Operational
90 days ago
100.0 % uptime
Today
End-User Presence Detection Operational
90 days ago
100.0 % uptime
Today
Issue Messages Operational
90 days ago
100.0 % uptime
Today
End-User Flows Operational
90 days ago
100.0 % uptime
Today
AI Reply Operational
90 days ago
100.0 % uptime
Today
Cloudflare (Third-Party Dependency) Operational
90 days ago
100.0 % uptime
Today
Text Template Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

System Update Apr 28, 2026 04:30-08:30 UTC

We will be performing a system update on April 28, 2026, from 4:30 AM to 8:30 AM UTC.
During this time the following components will be affected.

- Text Templates

During this maintenance window, there will be intermittent downtime affecting the Text Templates service. Users may experience issues loading or viewing text templates while the update is in progress.

We appreciate your patience and understanding as we work to improve system performance.
Posted on Apr 27, 2026 - 09:32 UTC
System Metrics Month Week Day
In-app Issue Reporting Latency
Fetching
In-app FAQs Latency
Fetching
Issue Search Latency
Fetching
Issue List Latency
Fetching
Apr 28, 2026

No incidents reported today.

Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026

No incidents reported.

Apr 22, 2026

No incidents reported.

Apr 21, 2026
System Update
Completed - The scheduled maintenance has been completed.
Apr 21, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 11:06 UTC
Scheduled - We will be performing a system update on 21st April, 2026, from 11:00 AM to 12:30 PM UTC.

During this time, the Save and Save & Translate functionality for FAQs will be temporarily unavailable due to an impact on the FAQ service.
Apr 21, 11:05 UTC
System Update
Completed - The scheduled maintenance has been completed.
Apr 21, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 08:00 UTC
Scheduled - We will be performing a system update on 21st April, 2026, from 8:00 AM to 11:00 AM UTC.

During this time, the Save and Save & Translate functionality for FAQs will be temporarily unavailable due to an impact on the FAQ service.
Apr 14, 08:46 UTC
Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 16, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 04:00 UTC
Scheduled - We will be performing a system update on 16th April, 2026, from 4:00 AM to 4:30 AM UTC.

During this window, users and agents may experience intermittent slowness or 5XX errors across the platform. These actions are expected to succeed upon retry within 5–10 minutes.

We appreciate your patience while we complete this update.
Apr 14, 08:32 UTC
Apr 15, 2026
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 15, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 04:00 UTC
Scheduled - We will be performing a system update on 15th April, 2026, from 4:00 AM to 4:30 AM UTC.

During this window, users and agents may experience intermittent slowness or 5XX errors across the platform. These actions are expected to succeed upon retry within 5–10 minutes.

We appreciate your patience while we complete this update.
Apr 14, 08:29 UTC
Apr 14, 2026
Service Disruption
Resolved - This incident has been resolved.
Apr 14, 13:08 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 14, 13:06 UTC
Investigating - We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.
Apr 14, 12:47 UTC
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