All Systems Operational

Uptime over the past 90 days. View historical uptime.
Mobile SDK Operational
90 days ago
100.0 % uptime
Today
Management Portal Operational
90 days ago
100.0 % uptime
Today
Web Chat Operational
90 days ago
99.94 % uptime
Today
Web Support Page Operational
90 days ago
99.97 % uptime
Today
Analytics Dashboard Operational
90 days ago
99.17 % uptime
Today
Amazon Webservices datacenter #1 Operational
Amazon Webservices datacenter #2 Operational
Email delivery Operational
90 days ago
100.0 % uptime
Today
Inbound email processing Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
99.96 % uptime
Today
Predict Operational
Issues Analytics API Operational
90 days ago
99.97 % uptime
Today
Helpshift APIs Operational
90 days ago
99.97 % uptime
Today
Salesforce Sync Operational
90 days ago
100.0 % uptime
Today
Time Based Automation Operational
90 days ago
99.95 % uptime
Today
Bots Operational
Channel Integrations Operational
Auto Assignment Operational
90 days ago
99.98 % uptime
Today
CSV Reports Operational
90 days ago
100.0 % uptime
Today
PowerBi Operational
90 days ago
99.97 % uptime
Today
Quick Replies Operational
90 days ago
100.0 % uptime
Today
Language AI Operational
90 days ago
100.0 % uptime
Today
Pre-issue flow Operational
90 days ago
99.97 % uptime
Today
Audit Trail Operational
90 days ago
100.0 % uptime
Today
Smart Intents Operational
90 days ago
100.0 % uptime
Today
Push Notifications Operational
90 days ago
100.0 % uptime
Today
Issue Logs Operational
90 days ago
100.0 % uptime
Today
Tiny URL Operational
90 days ago
100.0 % uptime
Today
Show Logs Operational
90 days ago
100.0 % uptime
Today
Private Notes Operational
90 days ago
99.97 % uptime
Today
Sentiment Analysis Operational
90 days ago
100.0 % uptime
Today
User Presence Detection - RTO Operational
90 days ago
100.0 % uptime
Today
New Issue Automation Operational
90 days ago
99.95 % uptime
Today
Helpshift Dashboard Operational
90 days ago
99.95 % uptime
Today
Helpcenter(SDK) Operational
90 days ago
100.0 % uptime
Today
AI Agent Copilot Analytics Operational
90 days ago
100.0 % uptime
Today
Real-time Operations (RTO) Operational
90 days ago
100.0 % uptime
Today
FAQ Operational
90 days ago
99.97 % uptime
Today
End-User Presence Detection Operational
90 days ago
99.97 % uptime
Today
Issue Messages Operational
90 days ago
99.97 % uptime
Today
End-User Flows Operational
90 days ago
99.95 % uptime
Today
AI Reply Operational
90 days ago
100.0 % uptime
Today
Cloudflare (Third-Party Dependency) Operational
90 days ago
99.93 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
In-app Issue Reporting Latency
Fetching
In-app FAQs Latency
Fetching
Issue Search Latency
Fetching
Issue List Latency
Fetching
Dec 5, 2025
System Maintenance
Completed - The scheduled maintenance has been completed.
Dec 5, 10:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 09:35 UTC
Scheduled - We are performing a system maintenance on Dec 05, 2025 from 9 :35 am UTC to 10 : 30 am UTC.
Dec 5, 09:34 UTC
Helpshift Service Outage
Resolved - This incident has been resolved.
Dec 5, 09:09 UTC
Investigating - We are currently experiencing a service outage caused by an issue with our dependent Cloudflare services. This may impact access to Helpshift features and overall platform availability.
As per the Cloudflare status page (https://www.cloudflarestatus.com/), their services are undergoing updates/maintenance, which may be contributing to the disruption.
Dec 5, 09:06 UTC
Helpshift Service Outage
Resolved - This incident has been resolved.
Dec 5, 07:20 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 5, 07:05 UTC
Investigating - Currently a Helpshift Service Outage is being experienced.
We are actively Investigating the Issue.
Dec 5, 07:01 UTC
Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025
Helpshift Service Outage
Resolved - This incident has been resolved.
Nov 27, 10:22 UTC
Update - We are continuing to work on a fix for this issue.
Nov 27, 10:17 UTC
Update - We are continuing to work on a fix for this issue.
Nov 27, 10:13 UTC
Update - We are continuing to work on a fix for this issue.
Nov 27, 10:11 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 27, 09:58 UTC
Update - We are continuing to investigate this issue.
Nov 27, 09:53 UTC
Investigating - We are currently investigating this issue.
Nov 27, 09:32 UTC
Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

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