All Systems Operational
Mobile SDK
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Operational
Management Portal
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Operational
Web Chat
Operational
Web Support Page
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Operational
Analytics Dashboard
Operational
Amazon Webservices datacenter #1
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Operational
Amazon Webservices datacenter #2
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Operational
Email delivery
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Operational
Inbound email processing
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Operational
Webhooks
Operational
Predict
?
Operational
Issues Analytics API
Operational
Helpshift APIs
Operational
Salesforce Sync
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Operational
Time Based Automation
Operational
Bots
Operational
Channel Integrations
Operational
Auto Assignment
Operational
CSV Reports
Operational
PowerBi
Operational
Quick Replies
Operational
Language AI
Operational
Pre-issue flow
Operational
Audit Trail
Operational
Smart Intents
Operational
Push Notifications
Operational
Issue Logs
Operational
Tiny URL
Operational
Show Logs
Operational
Private Notes
Operational
Sentiment Analysis
Operational
User Presence Detection - RTO
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Operational
New Issue Automation
Operational
Helpshift Dashboard
Operational
Helpcenter(SDK)
Operational
AI Agent Copilot Analytics
Operational
Real-time Operations (RTO)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
System Update Jul 7, 2025 07:30 - Jul 8, 2025 01:30 UTC
We will be performing scheduled maintenance from July 07, 2025 at 7:30 AM UTC to July 08, 2025 1:30 AM UTC.
During this period, Analytics data and PowerBi may not update in real-time. All data will automatically refresh once the maintenance is complete.
Note: During the maintenance window, the above-mentioned metrics might display stale data. However, historical data will remain unaffected.
Component: Analytics Dashboard
Posted on Jul 02, 2025 - 07:44 UTC
Note: During the maintenance window, the above-mentioned metrics might display stale data. However, historical data will remain unaffected.
Component: Analytics Dashboard
Posted on Jul 02, 2025 - 07:44 UTC
System Update Jul 9, 2025 04:30 - Jul 10, 2025 06:30 UTC
We will be conducting scheduled maintenance from July 09, 2025, 4:30 AM UTC to July 10, 2025, 6:30 AM UTC.
During this period, the following Real-time operation metrics may temporarily show outdated or stale values:
* Average Time Spent
* Average Time to Assign
* CSAT Scores
* Average Holding Time
* Average Interaction Time
Please note: This is a display issue only. Historical data will remain accurate and unaffected.
Posted on Jul 02, 2025 - 07:49 UTC
During this period, the following Real-time operation metrics may temporarily show outdated or stale values:
* Average Time Spent
* Average Time to Assign
* CSAT Scores
* Average Holding Time
* Average Interaction Time
Please note: This is a display issue only. Historical data will remain accurate and unaffected.
Posted on Jul 02, 2025 - 07:49 UTC