All Systems Operational

Mobile SDK ? Operational
90 days ago
100.0 % uptime
Today
Management Portal ? Operational
90 days ago
100.0 % uptime
Today
Web Chat Operational
90 days ago
99.97 % uptime
Today
Web Support Page ? Operational
90 days ago
99.97 % uptime
Today
Analytics Dashboard Operational
90 days ago
99.17 % uptime
Today
Amazon Webservices datacenter #1 ? Operational
Amazon Webservices datacenter #2 ? Operational
Email delivery ? Operational
90 days ago
100.0 % uptime
Today
Inbound email processing ? Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
99.96 % uptime
Today
Predict ? Operational
Issues Analytics API Operational
90 days ago
99.97 % uptime
Today
Helpshift APIs Operational
90 days ago
99.97 % uptime
Today
Salesforce Sync ? Operational
90 days ago
100.0 % uptime
Today
Time Based Automation Operational
90 days ago
99.96 % uptime
Today
Bots Operational
Channel Integrations Operational
Auto Assignment Operational
90 days ago
100.0 % uptime
Today
CSV Reports Operational
90 days ago
100.0 % uptime
Today
PowerBi Operational
90 days ago
99.97 % uptime
Today
Quick Replies Operational
90 days ago
100.0 % uptime
Today
Language AI Operational
90 days ago
100.0 % uptime
Today
Pre-issue flow Operational
90 days ago
99.97 % uptime
Today
Audit Trail Operational
90 days ago
100.0 % uptime
Today
Smart Intents Operational
90 days ago
100.0 % uptime
Today
Push Notifications Operational
90 days ago
100.0 % uptime
Today
Issue Logs Operational
90 days ago
100.0 % uptime
Today
Tiny URL Operational
90 days ago
100.0 % uptime
Today
Show Logs Operational
90 days ago
100.0 % uptime
Today
Private Notes Operational
90 days ago
99.97 % uptime
Today
Sentiment Analysis Operational
90 days ago
100.0 % uptime
Today
User Presence Detection - RTO ? Operational
90 days ago
100.0 % uptime
Today
New Issue Automation Operational
90 days ago
99.96 % uptime
Today
Helpshift Dashboard Operational
90 days ago
100.0 % uptime
Today
Helpcenter(SDK) Operational
90 days ago
100.0 % uptime
Today
AI Agent Copilot Analytics Operational
90 days ago
100.0 % uptime
Today
Real-time Operations (RTO) Operational
90 days ago
100.0 % uptime
Today
FAQ Operational
90 days ago
99.96 % uptime
Today
End-User Presence Detection Operational
90 days ago
99.96 % uptime
Today
Issue Messages Operational
90 days ago
99.96 % uptime
Today
End-User Flows Operational
90 days ago
99.96 % uptime
Today
AI Reply Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
In-app Issue Reporting Latency
Fetching
In-app FAQs Latency
Fetching
Issue Search Latency
Fetching
Issue List Latency
Fetching
Nov 21, 2025

No incidents reported today.

Nov 20, 2025

No incidents reported.

Nov 19, 2025

No incidents reported.

Nov 18, 2025

No incidents reported.

Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025
Completed - The scheduled maintenance has been completed.
Nov 10, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 03:30 UTC
Scheduled - We will be performing scheduled maintenance from November 10th, 03:30 AM UTC to November 10th, 08:30 AM UTC.
During this window, you may experience degraded performance for approximately 35 minutes in the feature listed below:
-AI Reply

Nov 7, 10:36 UTC
Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025
Completed - The scheduled maintenance has been completed.
Nov 7, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 04:30 UTC
Scheduled - We will be performing scheduled maintenance from November 7th, 04:30 AM UTC to November 7th, 08:30 AM UTC.
During this window, you may experience degraded performance for approximately 35 minutes in the feature listed below:
-AI Reply

Nov 4, 11:55 UTC