We have fixed the issue. The reporting would work as expected. We are continuing to monitor the systems.
Posted 26 days ago. Apr 23, 2019 - 11:17 UTC
The issue has been identified. We are working on a fix for the issue. Will communicate further updates.
Posted 27 days ago. Apr 23, 2019 - 04:18 UTC
We are continuing to investigate the issue. Will communicate further updates.
Posted 27 days ago. Apr 22, 2019 - 18:27 UTC
Reporting for Helpshift proactive Campaigns feature is currently delayed. Proactive Campaigns functionality is working as expected and all other reports, analytics, including the PowerBI reports, are functional and are not impacted. We are currently investigating the issue.