Infrastructure Upgrade (Maintenance)
Scheduled Maintenance Report for Helpshift
The scheduled maintenance has been completed.
Posted Dec 15, 2019 - 06:30 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 15, 2019 - 03:30 UTC
We are upgrading our backend infrastructure (database). During the maintenance, there will be a couple of brief intervals of maximum 2 minutes where:

- Issue mismatch may happen
- Dashboard requests(agent actions) may intermittently fail
- SDK issues will not be filed
- Replies will not be sent
Posted Dec 12, 2019 - 08:46 UTC
This scheduled maintenance affected: Management Portal and Mobile SDK.