Custom Bots - Upcoming Maintenance Impact
Scheduled Maintenance Report for Helpshift
The scheduled maintenance has been completed.
Posted Mar 19, 2019 - 04:30 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 19, 2019 - 02:30 UTC

On 19 March 2019, Helpshift will be upgrading the Bots features during a 2 hour deployment window that will temporarily impact the Bots settings page in your Dashboard.

How will we be impacted?

Admins will not be able to edit, duplicate and delete Custom Bots. Issues can be assigned to Bots during the maintenance window. There is no impact on Supervisors or Agents.

When will this happen?

UTC: 19 March 2.30 am to 4.30 am
PDT: 18 March 7.30 pm to 9.30 pm

We recommend subscribing to our Status Page for alerts on maintenance start and end times. You will be updated if there are any unexpected changes to the window, or additional impact to your team.

For any questions or concerns, please contact us via our Knowledge Base.

Thank you,
The Helpshift Success Team
Posted Mar 17, 2019 - 01:59 UTC
This scheduled maintenance affected: Management Portal.