Audit trails performance is degraded

Incident Report for Helpshift

Resolved

This incident has been resolved.

Posted Jan 16, 2020 - 13:24 UTC

Monitoring

A fix has been deployed for this. Audit trails are normally normally written now.

For the audit trails generated between 06.30 AM to 10:00 AM UTC, are not available at the moment. We are currently populating that data and it will be completed by end of the day today.

Posted Jan 16, 2020 - 10:20 UTC

Investigating

Audit trails performance is degraded. We are currently working on a fix, we shall update here shortly.

Posted Jan 16, 2020 - 07:15 UTC

This incident affected: Management Portal.