All Systems Operational
Management Portal ? Operational
Mobile SDK ? Operational
Web Chat Operational
Web Support Page ? Operational
Analytics Dashboard Operational
Amazon Webservices datacenter #1 ? Operational
Amazon Webservices datacenter #2 ? Operational
Email delivery ? Operational
Inbound email processing ? Operational
Stripe API ? Operational
Campaigns Operational
Webhooks Operational
Predict ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Data on the Analytics Dashboard will not refresh for the duration of the maintenance.

Customers will still be able to view the data on the dashboard.

Data will refresh after the maintenance is finished.
Posted on Aug 6, 08:32 UTC
In-app Issue Reporting Latency
Fetching
In-app FAQs Latency
Fetching
Issue Search Latency
Fetching
Issue List Latency
Fetching
Web Help Page Latency
Fetching
Web Help Page Search Latency
Fetching
Past Incidents
Aug 9, 2020

No incidents reported today.

Aug 8, 2020

No incidents reported.

Aug 7, 2020
Resolved - This incident has been resolved.
Aug 7, 21:35 UTC
Monitoring - A fix has been deployed and we are monitoring the results.
Aug 7, 21:26 UTC
Investigating - We are investigating an issue with our older Android SDK versions where agent messages, AnswerBot messages, and FAQ articles may not be showing in the conversation window. The following Android SDK versions are impacted:
- Versions 6.4 and below (agent messages not showing)
- Versions 6.4 to 7.3 (FAQ articles not showing)
- Versions 7.0 to 7.3 (AnswerBot messages and FAQ articles not showing)

No other Android SDK versions are impacted.

We are working on a resolution and will keep you updated.
Aug 7, 20:37 UTC
Aug 6, 2020
Resolved - Emails are slowly now being delivered. We are continuing to monitor the system.
Aug 6, 23:30 UTC
Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.

Jul 28, 2020

No incidents reported.

Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.