All Systems Operational
Management Portal ? Operational
90 days ago
100.0 % uptime
Today
Mobile SDK ? Operational
90 days ago
100.0 % uptime
Today
Web Chat Operational
90 days ago
100.0 % uptime
Today
Web Support Page ? Operational
90 days ago
99.97 % uptime
Today
Analytics Dashboard Operational
90 days ago
99.98 % uptime
Today
Amazon Webservices datacenter #1 ? Operational
Amazon Webservices datacenter #2 ? Operational
Email delivery ? Operational
90 days ago
100.0 % uptime
Today
Inbound email processing ? Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Predict ? Operational
Issues Analytics API Operational
90 days ago
100.0 % uptime
Today
Helpshift APIs Operational
90 days ago
100.0 % uptime
Today
Salesforce Sync ? Operational
90 days ago
100.0 % uptime
Today
Time Based Automation Operational
90 days ago
100.0 % uptime
Today
Bots Operational
Channel Integrations Operational
Auto Assignment Operational
CSV Reports Operational
90 days ago
100.0 % uptime
Today
PowerBi Operational
90 days ago
100.0 % uptime
Today
Quick Replies Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
In-app Issue Reporting Latency
Fetching
In-app FAQs Latency
Fetching
Issue Search Latency
Fetching
Issue List Latency
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Past Incidents
Feb 28, 2024
Resolved - This incident has been resolved.
Feb 28, 15:27 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 28, 15:14 UTC
Identified - We have found the root cause, we are fixing this issue.
Feb 28, 14:50 UTC
Investigating - We are currently investigating this issue.
Feb 28, 14:20 UTC
Feb 27, 2024

No incidents reported.

Feb 26, 2024

No incidents reported.

Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024

No incidents reported.

Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024
Resolved - This incident has been resolved.
Feb 15, 14:22 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 15, 14:21 UTC
Investigating - Dashboard Analytics is not loading
Feb 15, 13:29 UTC
Feb 14, 2024

No incidents reported.