All Systems Operational

Management Portal Operational
Web Chat Operational
Web Support Page Operational
Mobile SDK Operational
Analytics Dashboard Operational
Amazon Webservices datacenter #1 Operational
Amazon Webservices datacenter #2 Operational
Email delivery Operational
Inbound email processing Operational
Webhooks Operational
Issues Analytics API Operational
Helpshift APIs Operational
Salesforce Sync Operational
Time Based Automation Operational
Bots Operational
Channel Integrations Operational
Auto Assignment Operational
CSV Reports Operational
PowerBi Operational
Quick Replies Operational
Language AI Operational
Pre-issue flow Operational
Audit Trail Operational
Smart Intents Operational
Push Notifications Operational
Issue Logs Operational
Tiny URL Operational
Show Logs Operational
Private Notes Operational
Sentiment Analysis Operational
User Presence Detection - RTO Operational
New Issue Automation Operational
Helpshift Dashboard Operational
Helpcenter(SDK) Operational
AI Agent Copilot Analytics Operational
Real-time Operations (RTO) Operational
FAQ Operational
End-User Presence Detection Operational
Issue Messages Operational
End-User Flows Operational
AI Reply Operational
Cloudflare (Third-Party Dependency) Operational
Text Template Operational
Smart Views Operational
Snowflake (Third-Party Dependency) Operational
Analytics API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
In-app Issue Reporting Latency
Fetching
In-app FAQs Latency
Fetching
Issue Search Latency
Fetching
Issue List Latency
Fetching

Sep 15, 2026

No incidents reported today.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

Completed - The scheduled maintenance has been completed.
Sep 8, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 04:00 UTC
Scheduled - We will be performing scheduled maintenance on September 8, 2026, from 4:00 AM to 9:30 AM UTC.

During this maintenance window, we recommend avoiding any changes to Automations and Bots to prevent potential disruptions.

Sep 3, 12:46 UTC

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.