All Systems Operational
Management Portal ? Operational
Mobile SDK ? Operational
Web Chat Operational
Web Support Page ? Operational
Analytics Dashboard Operational
Amazon Webservices datacenter #1 ? Operational
Amazon Webservices datacenter #2 ? Operational
Email delivery ? Operational
Inbound email processing ? Operational
Stripe API ? Operational
Campaigns Operational
Webhooks Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
In-app Issue Reporting Latency
Fetching
In-app FAQs Latency
Fetching
Issue Search Latency
Fetching
Issue List Latency
Fetching
Web Help Page Latency
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Web Help Page Search Latency
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Past Incidents
Jun 25, 2019

No incidents reported today.

Jun 24, 2019

No incidents reported.

Jun 23, 2019

No incidents reported.

Jun 22, 2019

No incidents reported.

Jun 21, 2019

No incidents reported.

Jun 20, 2019

No incidents reported.

Jun 19, 2019
Degraded performance on Helpshift Campaigns Analytics
Resolved - Campaigns reporting is working as expected.
Jun 19, 11:57 UTC
Investigating - Reporting for Helpshift Campaigns Analytics is currently not displaying stats. We are currently investigating the issue
Jun 19, 10:12 UTC
Dashboard Analytics is not accessible
Resolved - This incident has been resolved.
Jun 19, 10:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 19, 09:49 UTC
Investigating - Dashboard analytics is not accessible for some customers. We are investigating the issue.
Jun 19, 09:32 UTC
Jun 18, 2019

No incidents reported.

Jun 17, 2019

No incidents reported.

Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 13, 2019
Dashboard Analytics is not accessible
Resolved - This incident has been resolved.
Jun 13, 22:48 UTC
Monitoring - A fix has been implemented and we are monitoring the situation.
Jun 13, 22:17 UTC
Identified - The issue has been identified and we are working on fixing it.
Jun 13, 22:05 UTC
Investigating - Dashboard analytics is not accessible for some customers. We are investigating the issue.
Jun 13, 21:43 UTC
Intermittent failure with Inbound emails delivery
Resolved - The incident has been resolved.
Jun 13, 21:23 UTC
Monitoring - Fix has been rolled out and we are monitoring the results.
Jun 13, 21:09 UTC
Investigating - Inbound emails are intermittently not getting delivered. We are investigating the issue and will post further updates
Jun 13, 20:55 UTC
Jun 12, 2019
Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Jun 12, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 02:31 UTC
Scheduled - We will be undergoing a scheduled maintenance on 12 June between 02.30 am and 06.30 am UTC. Dashboard might be affected for 1 - 2 minutes during this period. Data loss is not expected. End users might face problems to file new issues in the period of 1 - 2 minutes
Jun 4, 11:15 UTC
Jun 11, 2019

No incidents reported.

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