All Systems Operational
Uptime over the past 90 days. View historical uptime.
Management Portal ? Operational
Mobile SDK ? Operational
Web Chat Operational
Web Support Page ? Operational
Analytics Dashboard Operational
Amazon Webservices datacenter #1 ? Operational
Amazon Webservices datacenter #2 ? Operational
Email delivery ? Operational
Inbound email processing ? Operational
Stripe API ? Operational
Campaigns Operational
Webhooks Operational
Predict ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
In-app Issue Reporting Latency
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In-app FAQs Latency
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Issue Search Latency
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Issue List Latency
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Web Help Page Latency
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Web Help Page Search Latency
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Past Incidents
Oct 19, 2019

No incidents reported today.

Oct 18, 2019

No incidents reported.

Oct 17, 2019

No incidents reported.

Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019
Auto Assignments are not working
Resolved - The issue has been resolved.
Oct 9, 18:12 UTC
Update - We are continuing to investigate this issue.
Oct 9, 16:14 UTC
Investigating - We are currently investigating this issue.
Oct 9, 15:04 UTC
Degraded performance - Quick replies
Resolved - The issue has been resolved.
Oct 9, 09:50 UTC
Identified - Agents are unable to send quick replies in the first attempt.
Oct 9, 07:32 UTC
Admin Dashboard - Delay in issue updates
Completed - The scheduled maintenance has been completed.
Oct 9, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 05:30 UTC
Scheduled - We are performing a maintenance activity on our databases for performance enhancement. Therefore, there will be a delay in agent issue updates. This affects admin dashboard only.
Oct 7, 09:45 UTC
Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

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