Helpshift Status

All Systems Operational

Management Portal Operational

Mobile SDK Operational

Web Chat Operational

Web Support Page Operational

Analytics Dashboard Operational

Amazon Webservices datacenter #1 Operational

Amazon Webservices datacenter #2 Operational

Email delivery Operational

Inbound email processing Operational

Stripe API Operational

Campaigns Operational

Webhooks Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 21, 2018

No incidents reported today.

Jul 20, 2018

No incidents reported.

Jul 19, 2018

Intermittent outage on Admin Dashboard

Resolved - The issue has been Resolved. Admin Dashboard is operational.
Jul 19, 13:32 UTC

Monitoring - The roll out is complete and Admin Dashboard is operational again. We are continuing to monitor it.
Jul 19, 13:19 UTC

Update - As we are rolling out a patch, there will be a complete outage on the Admin Dashboard until the deployment is complete. Estimated ETA is 1:30 pm UTC. Agents will not be able to access the Dashboard during this time.
Jul 19, 13:05 UTC

Identified - Intermittent outage on the Admin Dashboard: We have identified the issue and are working on fixing it. The expected ETA is 30 mins. End Users are not affected and can continue to interact with Helpshift.
Jul 19, 12:51 UTC

Jul 18, 2018

Issues with the delivery of incoming email messages

Resolved - The issue has been resolved.
Jul 18, 13:50 UTC

Monitoring - Incoming email messages are getting delivered. All the queued up messages will be delivered over next 1 hour. We are currently monitoring the progress.
Jul 18, 12:39 UTC

Identified - Currently, all incoming email messages are not getting delivered. This impacts both the new email issues as well as user email updates to the the existing email issues. We have identified the issue and are rolling out a fix. We will keep you updated once the fix is in place (current ETA 2:00 pm UTC)
Jul 18, 12:03 UTC

Jul 17, 2018

No incidents reported.

Jul 16, 2018

No incidents reported.

Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018

Delivery issues with emails

Resolved - Outbound messages are operational.
Jul 13, 14:48 UTC

Update - Inbound emails are getting delivered.
Jul 13, 13:53 UTC

Monitoring - Currently incoming and outgoing emails are not getting delivered due to an outage in Mailgun. We are monitoring the issue and will post further updates,
Jul 13, 12:14 UTC

Jul 12, 2018

No incidents reported.

Jul 11, 2018

No incidents reported.

Jul 10, 2018

No incidents reported.

Jul 9, 2018

New Messages from Users on SDK 7.x.x or Web Chat not visible

Resolved - This incident has been resolved.
Jul 9, 05:23 UTC

Update - We are continuing to work on a fix for this issue.
Jul 9, 05:22 UTC

Update - We are continuing to work on a fix for this issue.
Jul 9, 04:43 UTC

Identified - As a side effect of an on-going deployment, we have a window of 45 minutes starting 4:45 UTC where users’ first messages (from new issues) won’t be visible to the agents. This will happen only for users who are on SDK 7.x.x or Web Chat. Post the window (once the deployment is over), the agents will see a call to action to refresh their screens. Once that happens, they will start seeing the users’ first messages again. All on-going conversations will be visible except for the first message and agents can continue working on those conversations.
Jul 9, 04:41 UTC

Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.