All Systems Operational
Management Portal ? Operational
90 days ago
100.0 % uptime
Today
Mobile SDK ? Operational
90 days ago
100.0 % uptime
Today
Web Chat Operational
90 days ago
100.0 % uptime
Today
Web Support Page ? Operational
90 days ago
99.97 % uptime
Today
Analytics Dashboard Operational
90 days ago
99.98 % uptime
Today
Amazon Webservices datacenter #1 ? Operational
Amazon Webservices datacenter #2 ? Operational
Email delivery ? Operational
90 days ago
100.0 % uptime
Today
Inbound email processing ? Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Predict ? Operational
Issues Analytics API Operational
90 days ago
100.0 % uptime
Today
Helpshift APIs Operational
90 days ago
100.0 % uptime
Today
Salesforce Sync ? Operational
90 days ago
100.0 % uptime
Today
Time Based Automation Operational
90 days ago
100.0 % uptime
Today
Bots Operational
Channel Integrations Operational
Auto Assignment Operational
CSV Reports Operational
90 days ago
100.0 % uptime
Today
PowerBi Operational
90 days ago
100.0 % uptime
Today
Quick Replies Operational
90 days ago
100.0 % uptime
Today
Language AI Operational
90 days ago
100.0 % uptime
Today
Pre-issue flow Operational
90 days ago
100.0 % uptime
Today
Audit Trail Operational
90 days ago
100.0 % uptime
Today
Smart Intents Operational
90 days ago
100.0 % uptime
Today
Push Notifications Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
In-app Issue Reporting Latency
Fetching
In-app FAQs Latency
Fetching
Issue Search Latency
Fetching
Issue List Latency
Fetching
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024
Resolved - This incident has been resolved.
Mar 15, 14:48 UTC
Update - We are continuing to investigate this issue.
Mar 15, 14:35 UTC
Update - We are continuing to investigate this issue.
Mar 15, 14:14 UTC
Update - We are continuing to investigate this issue.
Mar 15, 14:03 UTC
Update - We are continuing to investigate this issue.
Mar 15, 14:01 UTC
Update - Impacted services:
Audit trails
Smart intents, this will impact Issue creation where smart intents are enabled
Push notifications
Tiny url service
CSV reports

Mar 15, 14:00 UTC
Investigating - We are currently investigating this issue.
Mar 15, 13:44 UTC
Mar 14, 2024

No incidents reported.

Mar 13, 2024
Resolved - This incident has been resolved.
Mar 13, 15:03 UTC
Investigating - We are currently investigating this issue.
Mar 13, 13:14 UTC
Resolved - This incident has been resolved.
Mar 13, 12:39 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 13, 12:18 UTC
Investigating - We’re experiencing a service outage with time based automation. Our team is currently working to restore the service. We apologize for any inconvenience. This will have impact only for China region.
Mar 13, 12:08 UTC
Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024

No incidents reported.

Mar 6, 2024
Completed - The scheduled maintenance has been completed.
Mar 6, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 08:30 UTC
Scheduled - Please be advised that we will be conducting scheduled maintenance on our systems. During this maintenance window, you may experience intermittent dashboard slowness for approximately 5 minutes.

Maintenance Details:
Date: March 6, 2024
Time: 2 PM to 3 PM IST (8.30 AM to 9.30 AM UTC)
Impact Duration: Approximately 5 minutes

Impact:
Intermittent dashboard slowness may occur.

The below product areas may be affected temporarily :
private notes.
Languages AI translations.
preissues flow.

If you have any concerns or encounter any issues during or after the maintenance period, please don't hesitate to contact our support team.

Mar 6, 08:30 UTC
Mar 5, 2024

No incidents reported.