All Systems Operational

Uptime over the past 90 days. View historical uptime.
Management Portal Operational
Web Chat Operational
Web Support Page Operational
Mobile SDK Operational
Analytics Dashboard Operational
Amazon Webservices datacenter #1 Operational
Amazon Webservices datacenter #2 Operational
Email delivery Operational
Inbound email processing Operational
Webhooks Operational
Issues Analytics API Operational
Helpshift APIs Operational
Salesforce Sync Operational
Time Based Automation Operational
Bots Operational
Channel Integrations Operational
Auto Assignment Operational
CSV Reports Operational
PowerBi Operational
Quick Replies Operational
Language AI Operational
Pre-issue flow Operational
Audit Trail Operational
Smart Intents Operational
Push Notifications Operational
Issue Logs Operational
Tiny URL Operational
Show Logs Operational
Private Notes Operational
Sentiment Analysis Operational
User Presence Detection - RTO Operational
New Issue Automation Operational
Helpshift Dashboard Operational
Helpcenter(SDK) Operational
AI Agent Copilot Analytics Operational
Real-time Operations (RTO) Operational
FAQ Operational
End-User Presence Detection Operational
Issue Messages Operational
End-User Flows Operational
AI Reply Operational
Cloudflare (Third-Party Dependency) Operational
Text Template Operational
Smart Views Operational
Snowflake (Third-Party Dependency) Operational
Analytics API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
In-app Issue Reporting Latency
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In-app FAQs Latency
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Issue Search Latency
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Issue List Latency
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Sep 11, 2026

No incidents reported today.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 8, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 04:00 UTC
Scheduled - We will be performing scheduled maintenance on September 8, 2026, from 4:00 AM to 9:30 AM UTC.

During this maintenance window, we recommend avoiding any changes to Automations and Bots to prevent potential disruptions.
Sep 3, 12:46 UTC

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

Service Degradation – Snowflake Outage
Resolved - The issue caused by the Snowflake outage has been resolved. The following services are now fully operational:

Dashboard Analytics
Power BI
Analytics API

Data retrieval and processing have returned to normal, and all affected services are functioning as expected.

If you encounter any related issues, please feel free to reach out to our Support team at support@helpshift.com.

We apologize for any inconvenience caused and appreciate your patience and understanding.
Aug 31, 20:57 UTC
Update - We continue to monitor the situation closely and will provide further updates as the issue progresses.
Aug 31, 19:15 UTC
Investigating - We are aware of an ongoing Snowflake service outage that is impacting services dependent on Snowflake for data retrieval and processing.

Customer Impact:
Affected services may experience degraded availability, delayed data, or functionality issues.

Status:
We are actively monitoring Snowflake's recovery and assessing the impact on our services. No action is required from customers at this time.

We will continue to provide updates as the situation progresses and will confirm once affected services have returned to normal.
Aug 31, 18:02 UTC

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

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