Helpshift Status

All Systems Operational

Management Portal Operational

Mobile SDK Operational

Web Chat Operational

Web Support Page Operational

Analytics Dashboard Operational

Amazon Webservices datacenter #1 Operational

Amazon Webservices datacenter #2 Operational

Email delivery Operational

Inbound email processing Operational

Stripe API Operational

Campaigns Operational

Webhooks Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

In-app Issue Reporting Uptime

Fetching

In-app FAQs Uptime

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Helpshift Issue Search Uptime

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Helpshift Issue List Uptime

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Web Help Page Uptime

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Web Help Page Search Uptime

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Past Incidents

Nov 15, 2018

No incidents reported today.

Nov 14, 2018

Agent/Supervisor dashboard may see degraded performance

Resolved - The maintainance is complete. All systems are working as expected. The incident is resolved.
Nov 14, 20:07 UTC

Monitoring - We are conducting emergency maintenance to our service. Agents/Supervisors may see a degraded dashboard performance during this time. We will provide an update as we confirm the issue has been resolved.
Nov 14, 17:49 UTC

Nov 13, 2018

Agent/Supervisor dashboard was unavailable for some time

Resolved - The issue is now resolved and the agent/supervisor dashboard is back up.
Nov 13, 21:52 UTC

Monitoring - We are currently recovering from an outage to the agent/supervisor dashboard. We will provide an update as we confirm the issue has been resolved.
Nov 13, 21:38 UTC

Nov 12, 2018

Management Portal is recovering from an outage

Resolved - The issue is now resolved and the agent/supervisor dashboard is back up.
Nov 12, 22:25 UTC

Monitoring - Hello,
We are currently recovering from an outage to the agent/supervisor dashboard. Note that users were able to submit issues during this event. We will provide an update as we confirm the issue has been resolved.
Nov 12, 21:48 UTC

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018

Infrastructure upgrade

Completed - The scheduled maintenance has been completed.
Nov 5, 03:50 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 03:30 UTC

Scheduled - Helpshift is deploying AWS infrastructure upgrades during a 20-minute window that has a temporary impact on the Helpshift’s agent experience.

When does this window start and end?
UTC: 11/05/2018 3:30 am to 3:50 am
PST: 11/04/2018 7:30 pm to 7:50 pm

What is impacted?
Audit trails ("Show logs") on Agent experience will not be available during this window. Also, new Helpshift tenant creation will not be available during this window.

For any questions or concerns, please contact us by visiting our Knowledge Base: https://support.helpshift.com/kb/contact/
Nov 3, 14:01 UTC

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018

No incidents reported.

Nov 1, 2018

No incidents reported.