Helpshift Status

All Systems Operational

Management Portal Operational

Mobile SDK Operational

Web Chat Operational

Web Support Page Operational

Analytics Dashboard Operational

Amazon Webservices datacenter #1 Operational

Amazon Webservices datacenter #2 Operational

Email delivery Operational

Inbound email processing Operational

Stripe API Operational

Campaigns Operational

Webhooks Operational

Predict Operational

Issues Analytics API Operational

Helpshift APIs Operational

Salesforce Sync Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

In-app Issue Reporting Latency

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In-app FAQs Latency

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Issue Search Latency

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Issue List Latency

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Web Help Page Latency

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Web Help Page Search Latency

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Past Incidents

Sep 21, 2021

No incidents reported today.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

We are observing issue with our pipeline that generates data for Analytics APIs. Analytics API can be used to download the data till 1:30 PM UTC

Resolved - This incident has been resolved.
Sep 15, 19:08 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 15, 19:08 UTC

Identified - The issue has been identified and a fix is being implemented.
Sep 15, 16:34 UTC

Investigating - We are currently investigating this issue.
Sep 15, 15:11 UTC

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

No incidents reported.

Sep 8, 2021

No incidents reported.

Sep 7, 2021

Observing latencies in syncing issues with Salesforce

Resolved - This incident has been resolved.
Sep 7, 16:18 UTC

Update - We are continuing to monitor for any further issues.
Sep 7, 15:11 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 7, 15:10 UTC

Investigating - We are currently investigating this issue.
Sep 7, 14:55 UTC

Auto assignment is intermittently working

Resolved - This incident has been resolved.
Sep 7, 14:47 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 7, 13:48 UTC