Helpshift Status

All Systems Operational

Management Portal Operational

Mobile SDK Operational

Web Chat Operational

Web Support Page Operational

Analytics Dashboard Operational

Amazon Webservices datacenter #1 Operational

Amazon Webservices datacenter #2 Operational

Email delivery Operational

Inbound email processing Operational

Stripe API Operational

Campaigns Operational

Webhooks Operational

Predict Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

In-app Issue Reporting Latency

Fetching

In-app FAQs Latency

Fetching

Issue Search Latency

Fetching

Issue List Latency

Fetching

Web Help Page Latency

Fetching

Web Help Page Search Latency

Fetching

Past Incidents

Dec 5, 2019

No incidents reported today.

Dec 4, 2019

No incidents reported.

Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019

No incidents reported.

Nov 27, 2019

No incidents reported.

Nov 26, 2019

No incidents reported.

Nov 25, 2019

No incidents reported.

Nov 24, 2019

No incidents reported.

Nov 23, 2019

No incidents reported.

Nov 22, 2019

No incidents reported.

Nov 21, 2019

Time Based Automations are not working.

Resolved - This incident has been resolved.
Nov 21, 08:54 UTC

Monitoring - A fix has been implemented and we are monitoring. Time based automations should be working as expected now.
Nov 21, 07:44 UTC

Investigating - An upgrade in our infrastructure caused this and we are currently investigating. We shall update you soon.
Nov 21, 07:10 UTC