All Systems Operational

Uptime over the past 90 days. View historical uptime.
Mobile SDK Operational
90 days ago
99.64 % uptime
Today
Management Portal Operational
90 days ago
100.0 % uptime
Today
Web Chat Operational
90 days ago
99.66 % uptime
Today
Web Support Page Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
Amazon Webservices datacenter #1 Operational
Amazon Webservices datacenter #2 Operational
Email delivery Operational
90 days ago
100.0 % uptime
Today
Inbound email processing Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
99.97 % uptime
Today
Predict Operational
Issues Analytics API Operational
90 days ago
99.64 % uptime
Today
Helpshift APIs Operational
90 days ago
99.66 % uptime
Today
Salesforce Sync Operational
90 days ago
100.0 % uptime
Today
Time Based Automation Operational
90 days ago
99.99 % uptime
Today
Bots Operational
Channel Integrations Operational
Auto Assignment Operational
90 days ago
100.0 % uptime
Today
CSV Reports Operational
90 days ago
100.0 % uptime
Today
PowerBi Operational
90 days ago
100.0 % uptime
Today
Quick Replies Operational
90 days ago
100.0 % uptime
Today
Language AI Operational
90 days ago
100.0 % uptime
Today
Pre-issue flow Operational
90 days ago
99.66 % uptime
Today
Audit Trail Operational
90 days ago
100.0 % uptime
Today
Smart Intents Operational
90 days ago
100.0 % uptime
Today
Push Notifications Operational
90 days ago
100.0 % uptime
Today
Issue Logs Operational
90 days ago
100.0 % uptime
Today
Tiny URL Operational
90 days ago
100.0 % uptime
Today
Show Logs Operational
90 days ago
100.0 % uptime
Today
Private Notes Operational
90 days ago
100.0 % uptime
Today
Sentiment Analysis Operational
90 days ago
100.0 % uptime
Today
User Presence Detection - RTO Operational
90 days ago
100.0 % uptime
Today
New Issue Automation Operational
90 days ago
99.99 % uptime
Today
Helpshift Dashboard Operational
90 days ago
99.54 % uptime
Today
Helpcenter(SDK) Operational
90 days ago
100.0 % uptime
Today
AI Agent Copilot Analytics Operational
90 days ago
100.0 % uptime
Today
Real-time Operations (RTO) Operational
90 days ago
100.0 % uptime
Today
FAQ Operational
90 days ago
100.0 % uptime
Today
End-User Presence Detection Operational
90 days ago
100.0 % uptime
Today
Issue Messages Operational
90 days ago
100.0 % uptime
Today
End-User Flows Operational
90 days ago
99.97 % uptime
Today
AI Reply Operational
90 days ago
100.0 % uptime
Today
Cloudflare (Third-Party Dependency) Operational
90 days ago
100.0 % uptime
Today
Text Template Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
In-app Issue Reporting Latency
Fetching
In-app FAQs Latency
Fetching
Issue Search Latency
Fetching
Issue List Latency
Fetching
Jun 6, 2026

No incidents reported today.

Jun 5, 2026

No incidents reported.

Jun 4, 2026
Helpshift Service Outage
Resolved - This incident has been resolved.
Jun 4, 09:31 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 4, 09:12 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 4, 09:04 UTC
Update - We are continuing to investigate this issue.
Jun 4, 08:59 UTC
Investigating - We are currently experiencing a service outage. Our team is investigating the issue and working to restore services as quickly as possible.
Jun 4, 08:47 UTC
Jun 3, 2026

No incidents reported.

Jun 2, 2026

No incidents reported.

Jun 1, 2026
Server Maintenance
Completed - The scheduled maintenance has been completed.
Jun 1, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 03:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 28, 11:27 UTC
Scheduled - We will be conducting scheduled server maintenance on June 1, 2026, from 03:00 AM UTC to 03:30 AM UTC. During this time, you may experience an impact on the following components:

- Issue Messages
- Helpshift Dashboard
- Automations
- Bots
May 26, 12:40 UTC
May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026

No incidents reported.

May 27, 2026
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 27, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 06:30 UTC
Scheduled - We will be conducting a scheduled maintenance of the analytics service on 27th May 2026, from 6:30 AM to 10:30 AM UTC.

During this period, analytics data may remain stale for 4 hours.
May 27, 05:12 UTC
May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

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