All Systems Operational
Management Portal ? Operational
Mobile SDK ? Operational
Web Chat Operational
Web Support Page ? Operational
Analytics Dashboard Operational
Amazon Webservices datacenter #1 ? Operational
Amazon Webservices datacenter #2 ? Operational
Email delivery ? Operational
Inbound email processing ? Operational
Stripe API ? Operational
Campaigns Operational
Webhooks Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
In-app Issue Reporting Latency
Fetching
In-app FAQs Latency
Fetching
Issue Search Latency
Fetching
Issue List Latency
Fetching
Web Help Page Latency
Fetching
Web Help Page Search Latency
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Past Incidents
Apr 18, 2019

No incidents reported today.

Apr 17, 2019

No incidents reported.

Apr 16, 2019

No incidents reported.

Apr 15, 2019
Resolved - We identified a degraded performance on the Helpshift Dashboard at 12:39 pm UTC (April 15). The following were non-operational:
- The Full Issue Details page (The page that opens when an issue is clicked on).
- The Agent Availability Toggle.

The issue was resolved at 2:04 pm UTC (April 15). All services should now be operational.
Apr 15, 20:01 UTC
Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.

Apr 11, 2019

No incidents reported.

Apr 10, 2019
Completed - The scheduled maintenance has been completed.
Apr 10, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 09:30 UTC
Scheduled - Hello,

On 10 April 2019, Helpshift will be upgrading some infrastructure components during a 30-minutes deployment window.

How will we be impacted?
We do not expect any impact due to this maintenance window. In a rare scenario, Auto-assignment or agent availability may be affected during this 30-minute window.


When will this happen?

UTC: 10th April 9:30 am to 10:00 am
PDT: 10th April 2:30 am to 3:00 am

We recommend subscribing to our Status Page for alerts on maintenance start and end times. You will be updated if there are any unexpected changes to the window or additional impact on your team.

For any questions or concerns, please contact us via our Knowledge Base.
Apr 9, 06:30 UTC
Apr 9, 2019

No incidents reported.

Apr 8, 2019

No incidents reported.

Apr 7, 2019

No incidents reported.

Apr 6, 2019

No incidents reported.

Apr 5, 2019

No incidents reported.

Apr 4, 2019

No incidents reported.