Degraded performance in auto-assignment.
Update - We appreciate your patience while we continue to investigate this matter.
Jul 13, 2025 - 11:42 UTC
Update - Our investigation into this matter is ongoing, and we remain fully committed to resolving it promptly.
Jul 12, 2025 - 18:19 UTC
Investigating - We’re currently facing an issue with the Auto Assignment feature, where users are being assigned more tickets than the set limit. Our team is actively investigating this with top priority and working toward a quick resolution. We will keep you informed on the progress.
Jul 12, 2025 - 15:44 UTC
Uptime over the past 90 days. View historical uptime.
Mobile SDK ? Operational
90 days ago
100.0 % uptime
Today
Management Portal ? Operational
90 days ago
100.0 % uptime
Today
Web Chat Operational
90 days ago
100.0 % uptime
Today
Web Support Page ? Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
Amazon Webservices datacenter #1 ? Operational
Amazon Webservices datacenter #2 ? Operational
Email delivery ? Operational
90 days ago
100.0 % uptime
Today
Inbound email processing ? Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Predict ? Operational
Issues Analytics API Operational
90 days ago
100.0 % uptime
Today
Helpshift APIs Operational
90 days ago
100.0 % uptime
Today
Salesforce Sync ? Operational
90 days ago
100.0 % uptime
Today
Time Based Automation Operational
90 days ago
100.0 % uptime
Today
Bots Operational
Channel Integrations Operational
Auto Assignment Operational
90 days ago
100.0 % uptime
Today
CSV Reports Operational
90 days ago
100.0 % uptime
Today
PowerBi Operational
90 days ago
100.0 % uptime
Today
Quick Replies Operational
90 days ago
100.0 % uptime
Today
Language AI Operational
90 days ago
100.0 % uptime
Today
Pre-issue flow Operational
90 days ago
100.0 % uptime
Today
Audit Trail Operational
90 days ago
100.0 % uptime
Today
Smart Intents Operational
90 days ago
100.0 % uptime
Today
Push Notifications Operational
90 days ago
100.0 % uptime
Today
Issue Logs Operational
90 days ago
100.0 % uptime
Today
Tiny URL Operational
90 days ago
100.0 % uptime
Today
Show Logs Operational
90 days ago
100.0 % uptime
Today
Private Notes Operational
90 days ago
100.0 % uptime
Today
Sentiment Analysis Operational
90 days ago
100.0 % uptime
Today
User Presence Detection - RTO ? Operational
90 days ago
100.0 % uptime
Today
New Issue Automation Operational
90 days ago
100.0 % uptime
Today
Helpshift Dashboard Operational
90 days ago
100.0 % uptime
Today
Helpcenter(SDK) Operational
90 days ago
100.0 % uptime
Today
AI Agent Copilot Analytics Operational
90 days ago
100.0 % uptime
Today
Real-time Operations (RTO) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
In-app Issue Reporting Latency
Fetching
In-app FAQs Latency
Fetching
Issue Search Latency
Fetching
Issue List Latency
Fetching
Jul 15, 2025

No incidents reported today.

Jul 14, 2025

No incidents reported.

Jul 13, 2025
System Update
Completed - The scheduled maintenance has been completed.
Jul 13, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 14:45 UTC
Scheduled - We will be conducting scheduled maintenance on July 13, 2025, from 2:45 PM to 4:00 PM UTC.

During this time, you may experience slight delays with the following feature, and the auto-assignment logic may not function as expected for all issues:

Auto Assignment
Jul 13, 14:38 UTC
Jul 12, 2025
System Update
Completed - The scheduled maintenance has been completed.
Jul 12, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 03:30 UTC
Scheduled - We will be performing scheduled maintenance on July 12, 2025, from 3:30 AM UTC to 9:30 AM UTC.

During this period, the following feature may display stale data:

RTO (Real-Time Operations)
Jul 11, 22:07 UTC
System Update
Completed - The scheduled maintenance has been completed.
Jul 12, 10:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 03:31 UTC
Scheduled - We will be conducting scheduled maintenance on July 12, 2025, from 3:30 AM to 9:30 AM UTC.

During this time, you may experience slight delays in the following feature:

Auto Assignment
Jul 11, 22:12 UTC
Jul 11, 2025
Real time Operations (RTO) experiencing degraded performance
Resolved - This incident has been resolved.
Jul 11, 19:41 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 11, 19:09 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 11, 18:59 UTC
Investigating - We are currently facing an issue with the Real time Operations (RTO) Dashboard where skewed data is showing up for the parameters.
Jul 11, 15:43 UTC
Dashboard experiencing degraded performance
Resolved - This incident has been resolved.
Jul 11, 18:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 11, 18:01 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 11, 17:59 UTC
Investigating - We are currently facing an issue with the Dashboard where the Group details are not showing under Settings -> Team
Jul 11, 15:39 UTC
Jul 10, 2025
System Update
Completed - The scheduled maintenance has been completed.
Jul 10, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 04:30 UTC
Scheduled - We will be performing scheduled maintenance from July 10, 2025, 4:30 AM UTC to 8:30 AM UTC.
During this time, the following feature may experience degraded performance and increased latency:
– Auto-assignment
Jul 7, 08:28 UTC
System Update
Completed - The scheduled maintenance has been completed.
Jul 10, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 04:30 UTC
Scheduled - We will be conducting scheduled maintenance from July 09, 2025, 4:30 AM UTC to July 10, 2025, 6:30 AM UTC.
During this period, the following Real-time operation metrics may temporarily show outdated or stale values:
* Average Time Spent
* Average Time to Assign
* CSAT Scores
* Average Holding Time
* Average Interaction Time
Please note: This is a display issue only. Historical data will remain accurate and unaffected.
Jul 2, 07:49 UTC
Jul 9, 2025
Jul 8, 2025
Dashboard experiencing degraded performance
Resolved - This incident has been resolved.
Jul 8, 13:07 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 8, 13:05 UTC
Investigating - We are currently facing an issue with the Dashboard where the 'Create Issue' button has disappeared.
Jul 8, 12:42 UTC
System Update
Completed - The scheduled maintenance has been completed.
Jul 8, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 07:30 UTC
Scheduled - We will be performing scheduled maintenance from July 07, 2025 at 7:30 AM UTC to July 08, 2025 1:30 AM UTC.
During this period, Analytics data and PowerBi may not update in real-time. All data will automatically refresh once the maintenance is complete.

Note: During the maintenance window, the above-mentioned metrics might display stale data. However, historical data will remain unaffected.
Component: Analytics Dashboard
Jul 2, 07:44 UTC
Jul 7, 2025
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage