All Systems Operational
Management Portal   ? Operational
Mobile SDK   ? Operational
Web Chat   Operational
Web Support Page   ? Operational
Analytics Dashboard   Operational
Amazon Webservices datacenter #1   ? Operational
Amazon Webservices datacenter #2   ? Operational
Email delivery   ? Operational
Inbound email processing   ? Operational
Stripe API   ? Operational
Campaigns   Operational
Webhooks   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
In-app Issue Reporting Uptime
Fetching
In-app FAQs Uptime
Fetching
Helpshift Issue Search Uptime
Fetching
Helpshift Issue List Uptime
Fetching
Web Help Page Uptime
Fetching
Web Help Page Search Uptime
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Past Incidents
Nov 15, 2018

No incidents reported today.

Nov 14, 2018
Resolved - The maintainance is complete. All systems are working as expected. The incident is resolved.
Nov 14, 20:07 UTC
Monitoring - We are conducting emergency maintenance to our service. Agents/Supervisors may see a degraded dashboard performance during this time. We will provide an update as we confirm the issue has been resolved.
Nov 14, 17:49 UTC
Nov 13, 2018
Resolved - The issue is now resolved and the agent/supervisor dashboard is back up.
Nov 13, 21:52 UTC
Monitoring - We are currently recovering from an outage to the agent/supervisor dashboard. We will provide an update as we confirm the issue has been resolved.
Nov 13, 21:38 UTC
Nov 12, 2018
Resolved - The issue is now resolved and the agent/supervisor dashboard is back up.
Nov 12, 22:25 UTC
Monitoring - Hello,
We are currently recovering from an outage to the agent/supervisor dashboard. Note that users were able to submit issues during this event. We will provide an update as we confirm the issue has been resolved.
Nov 12, 21:48 UTC
Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018
Completed - The scheduled maintenance has been completed.
Nov 5, 03:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 03:30 UTC
Scheduled - Helpshift is deploying AWS infrastructure upgrades during a 20-minute window that has a temporary impact on the Helpshift’s agent experience.

When does this window start and end?
UTC: 11/05/2018 3:30 am to 3:50 am
PST: 11/04/2018 7:30 pm to 7:50 pm

What is impacted?
Audit trails ("Show logs") on Agent experience will not be available during this window. Also, new Helpshift tenant creation will not be available during this window.

For any questions or concerns, please contact us by visiting our Knowledge Base: https://support.helpshift.com/kb/contact/
Nov 3, 14:01 UTC
Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018

No incidents reported.

Nov 1, 2018

No incidents reported.