Helpshift Status

All Systems Operational

Management Portal Operational

Mobile SDK Operational

Web Chat Operational

Web Support Page Operational

Analytics Dashboard Operational

Amazon Webservices datacenter #1 Operational

Amazon Webservices datacenter #2 Operational

Email delivery Operational

Inbound email processing Operational

Stripe API Operational

Campaigns Operational

Webhooks Operational

Predict Operational

Issues Analytics API Operational

Helpshift APIs Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

In-app Issue Reporting Latency

Fetching

In-app FAQs Latency

Fetching

Issue Search Latency

Fetching

Issue List Latency

Fetching

Web Help Page Latency

Fetching

Web Help Page Search Latency

Fetching

Past Incidents

Jun 25, 2021

No incidents reported today.

Jun 24, 2021

No incidents reported.

Jun 23, 2021

No incidents reported.

Jun 22, 2021

No incidents reported.

Jun 21, 2021

No incidents reported.

Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021

No incidents reported.

Jun 16, 2021

No incidents reported.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

Degraded Performance with Analytics

Resolved - This incident has been resolved.
Jun 13, 07:22 UTC

Monitoring - A fix has been implemented and we are currently monitoring the situation.
Jun 13, 02:23 UTC

Identified - The issue has been identified as an AWS Outage. Once this AWS outage is resolved, our services will resume.
Jun 12, 20:08 UTC

Investigating - We are seeing degraded services in Analytics (Dashboard Analytics, PowerBI, and Analytics API).

The team is diligently investigating the issue as we speak.
Jun 12, 19:28 UTC

Jun 12, 2021

Jun 11, 2021

No incidents reported.