All Systems Operational
Mobile SDK ? Operational
90 days ago
100.0 % uptime
Today
Management Portal ? Operational
90 days ago
100.0 % uptime
Today
Web Chat Operational
90 days ago
100.0 % uptime
Today
Web Support Page ? Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
Amazon Webservices datacenter #1 ? Operational
Amazon Webservices datacenter #2 ? Operational
Email delivery ? Operational
90 days ago
99.94 % uptime
Today
Inbound email processing ? Operational
90 days ago
99.99 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Predict ? Operational
Issues Analytics API Operational
90 days ago
100.0 % uptime
Today
Helpshift APIs Operational
90 days ago
100.0 % uptime
Today
Salesforce Sync ? Operational
90 days ago
100.0 % uptime
Today
Time Based Automation Operational
90 days ago
100.0 % uptime
Today
Bots Operational
Channel Integrations Operational
Auto Assignment Operational
CSV Reports Operational
90 days ago
100.0 % uptime
Today
PowerBi Operational
90 days ago
100.0 % uptime
Today
Quick Replies Operational
90 days ago
100.0 % uptime
Today
Language AI Operational
90 days ago
99.95 % uptime
Today
Pre-issue flow Operational
90 days ago
99.95 % uptime
Today
Audit Trail Operational
90 days ago
100.0 % uptime
Today
Smart Intents Operational
90 days ago
100.0 % uptime
Today
Push Notifications Operational
90 days ago
100.0 % uptime
Today
Issue Logs Operational
90 days ago
100.0 % uptime
Today
Tiny URL Operational
90 days ago
100.0 % uptime
Today
Show Logs Operational
90 days ago
100.0 % uptime
Today
Private Notes Operational
90 days ago
99.65 % uptime
Today
Sentiment Analysis Operational
90 days ago
100.0 % uptime
Today
User Presence Detection - RTO ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Helpshift Server Maintenance Jun 25, 2024 04:30-05:15 UTC
We will be performing scheduled maintenance on Helpshift Server on 25th June 2024 at 4:30 AM to 5:15 AM UTC. During this time, users can expect some performance degradation for the following services/components:
- Websupport page
- Legacy SDK messages
- Login/Logout feature
- Site creation

Posted on Jun 19, 2024 - 09:47 UTC
In-app Issue Reporting Latency
Fetching
In-app FAQs Latency
Fetching
Issue Search Latency
Fetching
Issue List Latency
Fetching
Past Incidents
Jun 19, 2024

No incidents reported today.

Jun 18, 2024

No incidents reported.

Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024

No incidents reported.

Jun 12, 2024
Completed - The scheduled maintenance has been completed.
Jun 12, 05:33 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 12, 05:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 04:00 UTC
Scheduled - We will be performing scheduled maintenance on Helpshift Server on 12 June 2024, 4:00 AM to 7:00 AM UTC. During this time, users can expect some issues for the following services/components -

- User Presence Detection - RTO

Supervisors/Admin might see agent discrepancies in their availability/unavailability in RTO dashboard.

If you have any concerns or encounter any issues during or after the maintenance period, please don't hesitate to contact our support team.

Jun 12, 03:58 UTC
Jun 11, 2024
Completed - The scheduled maintenance has been completed.
Jun 11, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 04:00 UTC
Scheduled - We will be performing scheduled maintenance on Helpshift Server on 11 June 2024, 4:00 AM to 4:30 AM UTC. During this time, users can expect some issues for the following services/components

- Notes
- Languages AI translations
- Pre-issues flow
- Sentiment analysis

Some fetch sentiment requests can fail and will lead to unknown sentiment trend on UI but clicking on the issue should resolve it.

If you have any concerns or encounter any issues during or after the maintenance period, please don't hesitate to contact our support team.

Jun 10, 17:19 UTC
Jun 10, 2024
Completed - The scheduled maintenance has been completed.
Jun 10, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 02:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 7, 12:59 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 7, 09:24 UTC
Scheduled - We will be performing scheduled maintenance on 2024-06-10 at 2 am - 2:30 am. During this time, users might experience occasional delays on the dashboard, which could impact below product areas

Private Notes
Languages AI translations
Pre-issues flow.

Jun 7, 09:24 UTC
Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.

Jun 5, 2024

No incidents reported.