All Systems Operational
Management Portal ? Operational
Mobile SDK ? Operational
Web Chat Operational
Web Support Page ? Operational
Analytics Dashboard Operational
Amazon Webservices datacenter #1 ? Operational
Amazon Webservices datacenter #2 ? Operational
Email delivery ? Operational
Inbound email processing ? Operational
Stripe API ? Operational
Campaigns Operational
Webhooks Operational
Predict ? Operational
Issues Analytics API Operational
Helpshift APIs Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
In-app Issue Reporting Latency
Fetching
In-app FAQs Latency
Fetching
Issue Search Latency
Fetching
Issue List Latency
Fetching
Web Help Page Latency
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Web Help Page Search Latency
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Past Incidents
Oct 25, 2020

No incidents reported today.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020
Resolved - This incident has been resolved.
Oct 22, 03:25 UTC
Monitoring - The search cluster is now recovered. We are monitoring the cluster for next 1 hour.
Oct 21, 22:46 UTC
Identified - Our teams have taken actions to bringing the cluster to normal state. Most of the data on our search cluster has been recovered.
We are working on recovering the stale data for issue updates for the last 2 hours. We will be updating with more information momentarily.
Oct 21, 22:19 UTC
Update - Our teams have taken actions to bringing the cluster to normal state. Most of the data on our search cluster has been recovered.
We are working on recovering the stale data for issue updates for the last 2 hours. We will be updating with more information momentarily.
Oct 21, 22:18 UTC
Update - Elasticsearch cluster is having some issues and currently degraded. Our teams working Our teams are working diligently in finding a solution to use a backup cluster while investigation is underway.
Oct 21, 21:48 UTC
Update - We are continuing to investigate this issue.
Oct 21, 20:50 UTC
Investigating - We are currently experiencing a loading issue with the dashboard. Our team is actively investigating this issue and we will update you with more information once available.
Oct 21, 20:49 UTC
Oct 21, 2020
Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.