All Systems Operational
Uptime over the past 90 days. View historical uptime.
Management Portal ? Operational
90 days ago
99.67 % uptime
Today
Mobile SDK ? Operational
90 days ago
100.0 % uptime
Today
Web Chat Operational
90 days ago
100.0 % uptime
Today
Web Support Page ? Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
99.0 % uptime
Today
Amazon Webservices datacenter #1 ? Operational
Amazon Webservices datacenter #2 ? Operational
Email delivery ? Operational
90 days ago
100.0 % uptime
Today
Inbound email processing ? Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
99.85 % uptime
Today
Predict ? Operational
Issues Analytics API Operational
90 days ago
99.81 % uptime
Today
Helpshift APIs Operational
90 days ago
99.67 % uptime
Today
Salesforce Sync ? Operational
90 days ago
100.0 % uptime
Today
Time Based Automation Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
In-app Issue Reporting Latency
Fetching
In-app FAQs Latency
Fetching
Issue Search Latency
Fetching
Issue List Latency
Fetching
Past Incidents
Mar 21, 2023

No incidents reported today.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023
FAQ Analytics API Maintenance
Completed - The scheduled maintenance has been completed.
Mar 16, 05:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 05:00 UTC
Scheduled - Please be advised that there will be scheduled downtime for FAQ Analytics API from 16 Mar 2023, 5.00 am UTC to 16 Mar 2023, 05.15 am UTC. FAQ analytics API calls may be interrupted for 5-15 mins, if automatic client retries are exhausted during this period of interruption then they'll have to be re-triggered. This is because we are performing a maintenance on our database that requires a downtime as part of a migration.

We apologize for any inconvenience. For more information, or if you have any questions, please contact the Support team.
Mar 13, 11:49 UTC
Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023

No incidents reported.

Mar 8, 2023

No incidents reported.

Mar 7, 2023
Issue with Chat Bot, Time Based Automation & Auto Assignment service
Resolved - The outage has been mitigated. All the impacted services are working fine now.
Mar 7, 04:35 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 7, 04:25 UTC
Update - We are continuing to investigate this issue.
Mar 7, 04:00 UTC
Investigating - Due to the high load on our backend services, our following services might be working slow -

1. Chat Bot
2. Time Based Automation
3. Auto Assignment
4. RTO Dashboard
Mar 7, 03:48 UTC
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