Update - We appreciate your patience while we continue to investigate this matter.
Jul 13, 2025 - 11:42 UTC
Update - Our investigation into this matter is ongoing, and we remain fully committed to resolving it promptly.
Jul 12, 2025 - 18:19 UTC
Investigating - We’re currently facing an issue with the Auto Assignment feature, where users are being assigned more tickets than the set limit. Our team is actively investigating this with top priority and working toward a quick resolution. We will keep you informed on the progress.
Jul 12, 2025 - 15:44 UTC
Mobile SDK
?
Operational
90 days ago
100.0
% uptime
Today
Management Portal
?
Operational
90 days ago
100.0
% uptime
Today
Web Chat
Operational
90 days ago
100.0
% uptime
Today
Web Support Page
?
Operational
90 days ago
100.0
% uptime
Today
Analytics Dashboard
Operational
90 days ago
100.0
% uptime
Today
Amazon Webservices datacenter #1
?
Operational
Amazon Webservices datacenter #2
?
Operational
Email delivery
?
Operational
90 days ago
100.0
% uptime
Today
Inbound email processing
?
Operational
90 days ago
100.0
% uptime
Today
Webhooks
Operational
90 days ago
100.0
% uptime
Today
Predict
?
Operational
Issues Analytics API
Operational
90 days ago
100.0
% uptime
Today
Helpshift APIs
Operational
90 days ago
100.0
% uptime
Today
Salesforce Sync
?
Operational
90 days ago
100.0
% uptime
Today
Time Based Automation
Operational
90 days ago
100.0
% uptime
Today
Bots
Operational
Channel Integrations
Operational
Auto Assignment
Operational
90 days ago
100.0
% uptime
Today
CSV Reports
Operational
90 days ago
100.0
% uptime
Today
PowerBi
Operational
90 days ago
100.0
% uptime
Today
Quick Replies
Operational
90 days ago
100.0
% uptime
Today
Language AI
Operational
90 days ago
100.0
% uptime
Today
Pre-issue flow
Operational
90 days ago
100.0
% uptime
Today
Audit Trail
Operational
90 days ago
100.0
% uptime
Today
Smart Intents
Operational
90 days ago
100.0
% uptime
Today
Push Notifications
Operational
90 days ago
100.0
% uptime
Today
Issue Logs
Operational
90 days ago
100.0
% uptime
Today
Tiny URL
Operational
90 days ago
100.0
% uptime
Today
Show Logs
Operational
90 days ago
100.0
% uptime
Today
Private Notes
Operational
90 days ago
100.0
% uptime
Today
Sentiment Analysis
Operational
90 days ago
100.0
% uptime
Today
User Presence Detection - RTO
?
Operational
90 days ago
100.0
% uptime
Today
New Issue Automation
Operational
90 days ago
100.0
% uptime
Today
Helpshift Dashboard
Operational
90 days ago
100.0
% uptime
Today
Helpcenter(SDK)
Operational
90 days ago
100.0
% uptime
Today
AI Agent Copilot Analytics
Operational
90 days ago
100.0
% uptime
Today
Real-time Operations (RTO)
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Completed -
The scheduled maintenance has been completed.
Jul 13, 16:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 14:45 UTC
Scheduled -
We will be conducting scheduled maintenance on July 13, 2025, from 2:45 PM to 4:00 PM UTC.
During this time, you may experience slight delays with the following feature, and the auto-assignment logic may not function as expected for all issues:
Resolved -
This incident has been resolved.
Jul 11, 19:41 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 11, 19:09 UTC
Identified -
The issue has been identified and a fix is being implemented.
Jul 11, 18:59 UTC
Investigating -
We are currently facing an issue with the Real time Operations (RTO) Dashboard where skewed data is showing up for the parameters.
Jul 11, 15:43 UTC
Completed -
The scheduled maintenance has been completed.
Jul 10, 08:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 04:30 UTC
Scheduled -
We will be performing scheduled maintenance from July 10, 2025, 4:30 AM UTC to 8:30 AM UTC. During this time, the following feature may experience degraded performance and increased latency: – Auto-assignment
Jul 7, 08:28 UTC
Completed -
The scheduled maintenance has been completed.
Jul 10, 06:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 04:30 UTC
Scheduled -
We will be conducting scheduled maintenance from July 09, 2025, 4:30 AM UTC to July 10, 2025, 6:30 AM UTC. During this period, the following Real-time operation metrics may temporarily show outdated or stale values: * Average Time Spent * Average Time to Assign * CSAT Scores * Average Holding Time * Average Interaction Time Please note: This is a display issue only. Historical data will remain accurate and unaffected.
Jul 2, 07:49 UTC
Completed -
The scheduled maintenance has been completed.
Jul 8, 01:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 07:30 UTC
Scheduled -
We will be performing scheduled maintenance from July 07, 2025 at 7:30 AM UTC to July 08, 2025 1:30 AM UTC. During this period, Analytics data and PowerBi may not update in real-time. All data will automatically refresh once the maintenance is complete.
Note: During the maintenance window, the above-mentioned metrics might display stale data. However, historical data will remain unaffected. Component: Analytics Dashboard
Jul 2, 07:44 UTC