All Systems Operational

Uptime over the past 90 days. View historical uptime.
Management Portal Operational
Web Chat Operational
Web Support Page Operational
Mobile SDK Operational
Analytics Dashboard Operational
Amazon Webservices datacenter #1 Operational
Amazon Webservices datacenter #2 Operational
Email delivery Operational
Inbound email processing Operational
Webhooks Operational
Issues Analytics API Operational
Helpshift APIs Operational
Salesforce Sync Operational
Time Based Automation Operational
Bots Operational
Channel Integrations Operational
Auto Assignment Operational
CSV Reports Operational
PowerBi Operational
Quick Replies Operational
Language AI Operational
Pre-issue flow Operational
Audit Trail Operational
Smart Intents Operational
Push Notifications Operational
Issue Logs Operational
Tiny URL Operational
Show Logs Operational
Private Notes Operational
Sentiment Analysis Operational
User Presence Detection - RTO Operational
New Issue Automation Operational
Helpshift Dashboard Operational
Helpcenter(SDK) Operational
AI Agent Copilot Analytics Operational
Real-time Operations (RTO) Operational
FAQ Operational
End-User Presence Detection Operational
Issue Messages Operational
End-User Flows Operational
AI Reply Operational
Cloudflare (Third-Party Dependency) Operational
Text Template Operational
Smart Views Operational
Snowflake (Third-Party Dependency) Operational
Analytics API Operational
FAQ HS Dashboard Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
In-app Issue Reporting Latency
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In-app FAQs Latency
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Issue Search Latency
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Issue List Latency
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Oct 18, 2026

No incidents reported today.

Oct 17, 2026

HS Dashboard FAQ's Section – Service Degradation
Resolved - The intermittent service degradation in the FAQ section of the HS Dashboard has been resolved. Please feel free to contact our support team if you encounter any further issues related to the same.

Thank you for your patience and understanding.
Oct 17, 00:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 17, 00:24 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 17, 00:19 UTC
Update - We are continuing to investigate this issue.
Oct 17, 00:18 UTC
Investigating - We are currently experiencing service degradation in the FAQ section of the HS Dashboard. Our team is investigating the issue and working to resolve it as quickly as possible. We will provide further updates as more information becomes available.
Oct 16, 23:54 UTC

Oct 16, 2026

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

Helpshift Service Outage
Resolved - The incident has been resolved. The underlying issue affecting the Identity service and core workflows was addressed. The Helpshift Dashboard and end-user flows have been restored, and monitoring indicates that the services are functioning as expected.

We will continue to monitor the services to ensure stability and prevent recurrence.
Oct 10, 04:06 UTC
Monitoring - The issue has been successfully addressed, and we are keeping a close watch to verify that all systems are running smoothly and reliably.
Oct 10, 02:36 UTC
Investigating - We are currently experiencing an outage affecting Issue Workflows on the Helpshift Dashboard and end-user flows. The issue has been identified and resolved, and we are actively monitoring the situation to ensure everything is functioning as expected.
Oct 10, 02:30 UTC

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

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