All Systems Operational
Management Portal ? Operational
90 days ago
99.94 % uptime
Today
Mobile SDK ? Operational
90 days ago
99.94 % uptime
Today
Web Chat Operational
90 days ago
99.94 % uptime
Today
Web Support Page ? Operational
90 days ago
99.96 % uptime
Today
Analytics Dashboard Operational
90 days ago
99.99 % uptime
Today
Amazon Webservices datacenter #1 ? Operational
Amazon Webservices datacenter #2 ? Operational
Email delivery ? Operational
90 days ago
100.0 % uptime
Today
Inbound email processing ? Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Predict ? Operational
Issues Analytics API Operational
90 days ago
100.0 % uptime
Today
Helpshift APIs Operational
90 days ago
100.0 % uptime
Today
Salesforce Sync ? Operational
90 days ago
100.0 % uptime
Today
Time Based Automation Operational
90 days ago
99.94 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
In-app Issue Reporting Latency
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In-app FAQs Latency
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Issue Search Latency
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Issue List Latency
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Past Incidents
Nov 30, 2022

No incidents reported today.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022
Resolved - The issue is resolved now. 100% of the analytics pipelines have caught up
Nov 18, 10:45 UTC
Update - We are continuing to work on a fix for this issue.
Nov 18, 09:53 UTC
Monitoring - We are continuing to monitor this issue.
Nov 18, 07:40 UTC
Update - We are continuing to work on a fix for this issue.
Nov 18, 07:32 UTC
Identified - We have identified the root cause & working on the fix.
Nov 18, 06:51 UTC
Investigating - We are facing issues with our analytics pipelines effects to this we are seeing stale data in dashboard analytics.
Nov 18, 06:51 UTC
Nov 17, 2022

No incidents reported.

Nov 16, 2022

No incidents reported.