Helpshift Status

All Systems Operational

Management Portal Operational

Mobile SDK Operational

Web Support Page Operational

Analytics Dashboard Operational

Amazon Webservices datacenter #1 Operational

Amazon Webservices datacenter #2 Operational

Email delivery Operational

Inbound email processing Operational

Stripe API Operational

Campaigns Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

In-app Issue Reporting Uptime

Fetching

In-app FAQs Uptime

Fetching

Helpshift Issue Search Uptime

Fetching

Helpshift Issue List Uptime

Fetching

Web Help Page Uptime

Fetching

Web Help Page Search Uptime

Fetching

Past Incidents

Jun 25, 2017

No incidents reported today.

Jun 24, 2017

No incidents reported.

Jun 23, 2017

No incidents reported.

Jun 22, 2017

No incidents reported.

Jun 21, 2017

No incidents reported.

Jun 20, 2017

No incidents reported.

Jun 19, 2017

No incidents reported.

Jun 18, 2017

No incidents reported.

Jun 17, 2017

No incidents reported.

Jun 16, 2017

No incidents reported.

Jun 15, 2017

No incidents reported.

Jun 14, 2017

Issue with auto-assignment of tickets

Postmortem - Read details
Jun 14, 12:35 UTC

Resolved - The issue has been been resolved.
Jun 14, 08:51 UTC

Monitoring - The issue has been fixed. Auto-assignment should work as expected.
Jun 14, 08:42 UTC

Identified - We have identified the issue. ETA of the fix is 20 mins from now, 8:35 AM UTC.
Jun 14, 08:15 UTC

Investigating - We are currently investigating an issue around auto-assignment of issues to agents. We will post an update soon.
Jun 14, 08:08 UTC

Jun 13, 2017

No incidents reported.

Jun 12, 2017

No incidents reported.

Jun 11, 2017

No incidents reported.