All Systems Operational
Management Portal ? Operational
Mobile SDK ? Operational
Web Support Page ? Operational
Analytics Dashboard Operational
Amazon Webservices datacenter #1 ? Operational
Amazon Webservices datacenter #2 ? Operational
Email delivery ? Operational
Inbound email processing ? Operational
Stripe API ? Operational
Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
In-app Issue Reporting Uptime
Fetching
In-app FAQs Uptime
Fetching
Helpshift Issue Search Uptime
Fetching
Helpshift Issue List Uptime
Fetching
Web Help Page Uptime
Fetching
Web Help Page Search Uptime
Fetching
Past Incidents
Apr 25, 2017

No incidents reported today.

Apr 24, 2017

No incidents reported.

Apr 23, 2017

No incidents reported.

Apr 22, 2017

No incidents reported.

Apr 21, 2017

No incidents reported.

Apr 20, 2017

No incidents reported.

Apr 19, 2017

No incidents reported.

Apr 18, 2017

No incidents reported.

Apr 17, 2017

No incidents reported.

Apr 16, 2017

No incidents reported.

Apr 15, 2017

No incidents reported.

Apr 14, 2017

No incidents reported.

Apr 13, 2017
We identified and fixed an outage on the Admin Dashboard. Links to the Issues Feed are now loading normally.
Please reach out to support@helpshift.com if you see any problems.
Apr 13, 19:31 UTC
Apr 12, 2017

No incidents reported.

Apr 11, 2017
Completed - The scheduled maintenance has been completed.
Apr 11, 08:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 07:00 UTC
Scheduled - We are writing to inform you about an upcoming release that has minor Helpshift Dashboard impact during the deployment window.

When will this happen?
The deployment’s impact to your Dashboard will begin on April 10th at 11:30pm PST, and ends on April 11th at 1:00am PST.

What will be impacted?
There will be no impact on your end-users. The following will be affected in your Helpshift Dashboard:

- You will not be able to edit or create new Automations and Webhooks.
- These Settings pages will be inaccessible: Configurations, Permissions, Queues, Tags, Automations.
- Growl notifications will be intermittent.
- The assignee drop-down within the full Issue Details page (not the 3-pane view) will not populate with member names.
- UI element for Agent Availability toggle will change. A hard refresh is recommended after the deployment window to make sure all image assets are corrected in your cache.

We recommend subscribing to our Status page to be informed as soon as the deployment window begins and ends. Please let us know if you have any questions by emailing support@helpshift.com
Apr 10, 19:44 UTC
Resolved - The issue has been resolved.
Apr 11, 08:10 UTC
Identified - We have identified an issue with CSAT not showing on the issue details page since 6:30 AM UTC. Data in tags and CSAT hourly reports will not be generated as well. ETA for the fix is 11:30 AM UTC.
Post the fix all reports will be regenerated and reuploaded. CSAT data will appear on the issue details page as well.
Apr 11, 06:44 UTC