All Systems Operational
Mobile SDK
Operational
Management Portal
Operational
Web Chat
Operational
Web Support Page
Operational
Analytics Dashboard
Operational
Amazon Webservices datacenter #1
Operational
Amazon Webservices datacenter #2
Operational
Email delivery
Operational
Inbound email processing
Operational
Webhooks
Operational
Predict
Operational
Issues Analytics API
Operational
Helpshift APIs
Operational
Salesforce Sync
Operational
Time Based Automation
Operational
Bots
Operational
Channel Integrations
Operational
Auto Assignment
Operational
CSV Reports
Operational
PowerBi
Operational
Quick Replies
Operational
Language AI
Operational
Pre-issue flow
Operational
Audit Trail
Operational
Smart Intents
Operational
Push Notifications
Operational
Issue Logs
Operational
Tiny URL
Operational
Show Logs
Operational
Private Notes
Operational
Sentiment Analysis
Operational
User Presence Detection - RTO
Operational
New Issue Automation
Operational
Helpshift Dashboard
Operational
Helpcenter(SDK)
Operational
AI Agent Copilot Analytics
Operational
Real-time Operations (RTO)
Operational
FAQ
Operational
End-User Presence Detection
Operational
Issue Messages
Operational
End-User Flows
Operational
AI Reply
Operational
Cloudflare (Third-Party Dependency)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance Jan 20, 2026 04:00-04:30 UTC
We will be performing a system update on January 20, 2026, from 4:00 AM to 4:30 AM UTC.
During this window, users and agents may experience intermittent slowness or 5XX errors across the platform. These actions are expected to succeed upon retry within 5–10 minutes.
We appreciate your patience while we complete this update.
Posted on Jan 19, 2026 - 08:48 UTC
During this window, users and agents may experience intermittent slowness or 5XX errors across the platform. These actions are expected to succeed upon retry within 5–10 minutes.
We appreciate your patience while we complete this update.
Posted on Jan 19, 2026 - 08:48 UTC
Scheduled Maintenance Jan 21, 2026 04:00-04:30 UTC
We will be performing a system update on January 21, 2026, from 4:00 AM to 4:30 AM UTC.
During this window, users and agents may experience intermittent slowness or 5XX errors across the platform. These actions are expected to succeed upon retry within 5–10 minutes.
We appreciate your patience while we complete this update.
Posted on Jan 19, 2026 - 08:49 UTC
During this window, users and agents may experience intermittent slowness or 5XX errors across the platform. These actions are expected to succeed upon retry within 5–10 minutes.
We appreciate your patience while we complete this update.
Posted on Jan 19, 2026 - 08:49 UTC
Scheduled Maintenance Jan 22, 2026 04:00-04:30 UTC
We will be performing a system update on January 22, 2026, from 4:00 AM to 4:30 AM UTC.
During this window, users and agents may experience intermittent slowness or 5XX errors across the platform. These actions are expected to succeed upon retry within 5–10 minutes.
We appreciate your patience while we complete this update.
Posted on Jan 19, 2026 - 08:50 UTC
During this window, users and agents may experience intermittent slowness or 5XX errors across the platform. These actions are expected to succeed upon retry within 5–10 minutes.
We appreciate your patience while we complete this update.
Posted on Jan 19, 2026 - 08:50 UTC