All Systems Operational

Uptime over the past 90 days. View historical uptime.
Management Portal Operational
90 days ago
100.0 % uptime
Today
Web Chat Operational
90 days ago
99.96 % uptime
Today
Web Support Page Operational
90 days ago
100.0 % uptime
Today
Mobile SDK Operational
90 days ago
99.97 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
Amazon Webservices datacenter #1 Operational
Amazon Webservices datacenter #2 Operational
Email delivery Operational
90 days ago
100.0 % uptime
Today
Inbound email processing Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
99.97 % uptime
Today
Issues Analytics API Operational
90 days ago
99.97 % uptime
Today
Helpshift APIs Operational
90 days ago
99.97 % uptime
Today
Salesforce Sync Operational
90 days ago
100.0 % uptime
Today
Time Based Automation Operational
90 days ago
100.0 % uptime
Today
Bots Operational
Channel Integrations Operational
Auto Assignment Operational
90 days ago
99.96 % uptime
Today
CSV Reports Operational
90 days ago
100.0 % uptime
Today
PowerBi Operational
90 days ago
100.0 % uptime
Today
Quick Replies Operational
90 days ago
100.0 % uptime
Today
Language AI Operational
90 days ago
100.0 % uptime
Today
Pre-issue flow Operational
90 days ago
100.0 % uptime
Today
Audit Trail Operational
90 days ago
100.0 % uptime
Today
Smart Intents Operational
90 days ago
100.0 % uptime
Today
Push Notifications Operational
90 days ago
100.0 % uptime
Today
Issue Logs Operational
90 days ago
100.0 % uptime
Today
Tiny URL Operational
90 days ago
100.0 % uptime
Today
Show Logs Operational
90 days ago
100.0 % uptime
Today
Private Notes Operational
90 days ago
100.0 % uptime
Today
Sentiment Analysis Operational
90 days ago
100.0 % uptime
Today
User Presence Detection - RTO Operational
90 days ago
100.0 % uptime
Today
New Issue Automation Operational
90 days ago
99.96 % uptime
Today
Helpshift Dashboard Operational
90 days ago
99.91 % uptime
Today
Helpcenter(SDK) Operational
90 days ago
100.0 % uptime
Today
AI Agent Copilot Analytics Operational
90 days ago
100.0 % uptime
Today
Real-time Operations (RTO) Operational
90 days ago
100.0 % uptime
Today
FAQ Operational
90 days ago
100.0 % uptime
Today
End-User Presence Detection Operational
90 days ago
100.0 % uptime
Today
Issue Messages Operational
90 days ago
100.0 % uptime
Today
End-User Flows Operational
90 days ago
99.97 % uptime
Today
AI Reply Operational
90 days ago
100.0 % uptime
Today
Cloudflare (Third-Party Dependency) Operational
90 days ago
100.0 % uptime
Today
Text Template Operational
90 days ago
100.0 % uptime
Today
Smart Views Operational
90 days ago
100.0 % uptime
Today
Snowflake (Third-Party Dependency) Operational
90 days ago
100.0 % uptime
Today
Analytics API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
In-app Issue Reporting Latency
Fetching
In-app FAQs Latency
Fetching
Issue Search Latency
Fetching
Issue List Latency
Fetching
Sep 1, 2026

No incidents reported today.

Aug 31, 2026
Service Degradation – Snowflake Outage
Resolved - The issue caused by the Snowflake outage has been resolved. The following services are now fully operational:

Dashboard Analytics
Power BI
Analytics API

Data retrieval and processing have returned to normal, and all affected services are functioning as expected.

If you encounter any related issues, please feel free to reach out to our Support team at support@helpshift.com.

We apologize for any inconvenience caused and appreciate your patience and understanding.
Aug 31, 20:57 UTC
Update - We continue to monitor the situation closely and will provide further updates as the issue progresses.
Aug 31, 19:15 UTC
Investigating - We are aware of an ongoing Snowflake service outage that is impacting services dependent on Snowflake for data retrieval and processing.

Customer Impact:
Affected services may experience degraded availability, delayed data, or functionality issues.

Status:
We are actively monitoring Snowflake's recovery and assessing the impact on our services. No action is required from customers at this time.

We will continue to provide updates as the situation progresses and will confirm once affected services have returned to normal.
Aug 31, 18:02 UTC
Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

No incidents reported.

Aug 19, 2026

No incidents reported.

Aug 18, 2026
System Update
Completed - The scheduled maintenance has been completed.
Aug 18, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 03:30 UTC
Scheduled - We will be performing a scheduled system update on the 18th of August from 03:30 AM to 06:30 AM UTC.
During this maintenance window, you may experience intermittent latency across the Helpshift platform.
If you encounter any issues or errors on your dashboard, we recommend clearing your browser cache and logging in again.
Aug 13, 11:18 UTC
← Incident History Powered by Atlassian Statuspage