Helpshift Status

All Systems Operational

Management Portal Operational

Mobile SDK Operational

Web Chat Operational

Web Support Page Operational

Analytics Dashboard Operational

Amazon Webservices datacenter #1 Operational

Amazon Webservices datacenter #2 Operational

Email delivery Operational

Inbound email processing Operational

Stripe API Operational

Campaigns Operational

Webhooks Operational

Predict Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Data on Helpshift Analytics Dashboard will remain stale for 1 hour Aug 11, 04:30-05:30 UTC

Data on the Analytics Dashboard will not refresh for the duration of the maintenance.

Customers will still be able to view the data on the dashboard.

Data will refresh after the maintenance is finished.
Posted on Aug 6, 08:32 UTC

System Metrics Month Week Day

In-app Issue Reporting Latency

Fetching

In-app FAQs Latency

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Issue Search Latency

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Issue List Latency

Fetching

Web Help Page Latency

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Web Help Page Search Latency

Fetching

Past Incidents

Aug 9, 2020

No incidents reported today.

Aug 8, 2020

No incidents reported.

Aug 7, 2020

Android SDK - FAQs, AnswerBot, Agent Messages

Resolved - This incident has been resolved.
Aug 7, 21:35 UTC

Monitoring - A fix has been deployed and we are monitoring the results.
Aug 7, 21:26 UTC

Investigating - We are investigating an issue with our older Android SDK versions where agent messages, AnswerBot messages, and FAQ articles may not be showing in the conversation window. The following Android SDK versions are impacted:
- Versions 6.4 and below (agent messages not showing)
- Versions 6.4 to 7.3 (FAQ articles not showing)
- Versions 7.0 to 7.3 (AnswerBot messages and FAQ articles not showing)

No other Android SDK versions are impacted.

We are working on a resolution and will keep you updated.
Aug 7, 20:37 UTC

Aug 6, 2020

Emails are not being delivered

Resolved - Emails are slowly now being delivered. We are continuing to monitor the system.
Aug 6, 23:30 UTC

Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.

Jul 28, 2020

No incidents reported.

Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.