Helpshift Status

All Systems Operational

Management Portal Operational

Mobile SDK Operational

Web Chat Operational

Web Support Page Operational

Analytics Dashboard Operational

Amazon Webservices datacenter #1 Operational

Amazon Webservices datacenter #2 Operational

Email delivery Operational

Inbound email processing Operational

Stripe API Operational

Campaigns Operational

Webhooks Operational

Predict Operational

Issues Analytics API Operational

Helpshift APIs Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

In-app Issue Reporting Latency

Fetching

In-app FAQs Latency

Fetching

Issue Search Latency

Fetching

Issue List Latency

Fetching

Web Help Page Latency

Fetching

Web Help Page Search Latency

Fetching

Past Incidents

Oct 25, 2020

No incidents reported today.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

Admin Dashboard slowdown

Resolved - This incident has been resolved.
Oct 22, 03:25 UTC

Monitoring - The search cluster is now recovered. We are monitoring the cluster for next 1 hour.
Oct 21, 22:46 UTC

Identified - Our teams have taken actions to bringing the cluster to normal state. Most of the data on our search cluster has been recovered.
We are working on recovering the stale data for issue updates for the last 2 hours. We will be updating with more information momentarily.
Oct 21, 22:19 UTC

Update - Our teams have taken actions to bringing the cluster to normal state. Most of the data on our search cluster has been recovered.
We are working on recovering the stale data for issue updates for the last 2 hours. We will be updating with more information momentarily.
Oct 21, 22:18 UTC

Update - Elasticsearch cluster is having some issues and currently degraded. Our teams working Our teams are working diligently in finding a solution to use a backup cluster while investigation is underway.
Oct 21, 21:48 UTC

Update - We are continuing to investigate this issue.
Oct 21, 20:50 UTC

Investigating - We are currently experiencing a loading issue with the dashboard. Our team is actively investigating this issue and we will update you with more information once available.
Oct 21, 20:49 UTC

Oct 21, 2020

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.