Helpshift Status

All Systems Operational

Management Portal Operational

Mobile SDK Operational

Web Chat Operational

Web Support Page Operational

Analytics Dashboard Operational

Amazon Webservices datacenter #1 Operational

Amazon Webservices datacenter #2 Operational

Email delivery Operational

Inbound email processing Operational

Stripe API Operational

Campaigns Operational

Webhooks Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

In-app Issue Reporting Latency

Fetching

In-app FAQs Latency

Fetching

Issue Search Latency

Fetching

Issue List Latency

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Web Help Page Latency

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Web Help Page Search Latency

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Past Incidents

Apr 18, 2019

No incidents reported today.

Apr 17, 2019

No incidents reported.

Apr 16, 2019

No incidents reported.

Apr 15, 2019

Degraded performance on Helpshift Dashboard.

Resolved - We identified a degraded performance on the Helpshift Dashboard at 12:39 pm UTC (April 15). The following were non-operational:
- The Full Issue Details page (The page that opens when an issue is clicked on).
- The Agent Availability Toggle.

The issue was resolved at 2:04 pm UTC (April 15). All services should now be operational.
Apr 15, 20:01 UTC

Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.

Apr 11, 2019

No incidents reported.

Apr 10, 2019

[Scheduled Maintenance] Infrastructure Maintenance

Completed - The scheduled maintenance has been completed.
Apr 10, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 09:30 UTC

Scheduled - Hello,

On 10 April 2019, Helpshift will be upgrading some infrastructure components during a 30-minutes deployment window.

How will we be impacted?
We do not expect any impact due to this maintenance window. In a rare scenario, Auto-assignment or agent availability may be affected during this 30-minute window.

When will this happen?

UTC: 10th April 9:30 am to 10:00 am
PDT: 10th April 2:30 am to 3:00 am

We recommend subscribing to our Status Page for alerts on maintenance start and end times. You will be updated if there are any unexpected changes to the window or additional impact on your team.

For any questions or concerns, please contact us via our Knowledge Base.
Apr 9, 06:30 UTC

Apr 9, 2019

No incidents reported.

Apr 8, 2019

No incidents reported.

Apr 7, 2019

No incidents reported.

Apr 6, 2019

No incidents reported.

Apr 5, 2019

No incidents reported.

Apr 4, 2019

No incidents reported.