All Systems Operational
Uptime over the past 90 days. View historical uptime.
Mobile SDK ? Operational
90 days ago
100.0 % uptime
Today
Management Portal ? Operational
90 days ago
100.0 % uptime
Today
Web Chat Operational
90 days ago
100.0 % uptime
Today
Web Support Page ? Operational
90 days ago
100.0 % uptime
Today
Analytics Dashboard Operational
90 days ago
100.0 % uptime
Today
Amazon Webservices datacenter #1 ? Operational
Amazon Webservices datacenter #2 ? Operational
Email delivery ? Operational
90 days ago
99.94 % uptime
Today
Inbound email processing ? Operational
90 days ago
99.99 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Predict ? Operational
Issues Analytics API Operational
90 days ago
100.0 % uptime
Today
Helpshift APIs Operational
90 days ago
100.0 % uptime
Today
Salesforce Sync ? Operational
90 days ago
100.0 % uptime
Today
Time Based Automation Operational
90 days ago
100.0 % uptime
Today
Bots Operational
Channel Integrations Operational
Auto Assignment Operational
CSV Reports Operational
90 days ago
100.0 % uptime
Today
PowerBi Operational
90 days ago
100.0 % uptime
Today
Quick Replies Operational
90 days ago
100.0 % uptime
Today
Language AI Operational
90 days ago
99.95 % uptime
Today
Pre-issue flow Operational
90 days ago
99.95 % uptime
Today
Audit Trail Operational
90 days ago
100.0 % uptime
Today
Smart Intents Operational
90 days ago
100.0 % uptime
Today
Push Notifications Operational
90 days ago
100.0 % uptime
Today
Issue Logs Operational
90 days ago
100.0 % uptime
Today
Tiny URL Operational
90 days ago
100.0 % uptime
Today
Show Logs Operational
90 days ago
100.0 % uptime
Today
Private Notes Operational
90 days ago
99.91 % uptime
Today
Sentiment Analysis Operational
90 days ago
100.0 % uptime
Today
User Presence Detection - RTO ? Operational
90 days ago
100.0 % uptime
Today
New Issue Automation Operational
90 days ago
100.0 % uptime
Today
Helpshift Dashboard Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
In-app Issue Reporting Latency
Fetching
In-app FAQs Latency
Fetching
Issue Search Latency
Fetching
Issue List Latency
Fetching
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024
Helpshift Server Maintenance
Completed - The scheduled maintenance has been completed.
Jul 25, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 04:00 UTC
Scheduled - Please be advised that we will be conducting scheduled maintenance on our systems.

During this maintenance window, below functionalities may be impacted -

1] Private Notes
2] Languages AI translations
3] Pre-Issue Flow

If you have any concerns or encounter any issues during or after the maintenance period, please don't hesitate to contact our support team.
Jul 24, 19:15 UTC
Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024
Language AI Maintenance
Completed - The scheduled maintenance has been completed.
Jul 22, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 22:00 UTC
Scheduled - We would like to inform you of scheduled maintenance for Language AI on Sunday, July 21st, from 10 p.m. to 12 a.m. (GMT). While we aim to keep the APIs available during this period, there may be some disruptions, and we will do our best to minimize them.
Jul 19, 16:07 UTC
Jul 21, 2024
Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024
Dashboard Analytics Degraded State
Resolved - This incident is now Resolved
Jul 18, 12:12 UTC
Investigating - Dashboard Analytics is currently in a degraded State. The following reports are impacted:
- Overview page
- All reports under issues
- All reports under Bots
Jul 18, 09:52 UTC
Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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