System Update

Scheduled for Jul 9, 04:30 UTC - Jul 10, 06:30 UTC

Scheduled

We will be conducting scheduled maintenance from July 09, 2025, 4:30 AM UTC to July 10, 2025, 6:30 AM UTC.
During this period, the following Real-time operation metrics may temporarily show outdated or stale values:
* Average Time Spent
* Average Time to Assign
* CSAT Scores
* Average Holding Time
* Average Interaction Time
Please note: This is a display issue only. Historical data will remain accurate and unaffected.

Posted Jul 02, 2025 - 07:49 UTC

This scheduled maintenance affects: Real-time Operations (RTO).