Real time Operations (RTO) experiencing degraded performance

Incident Report for Helpshift

Resolved

This incident has been resolved.
Posted Jul 11, 2025 - 19:41 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 11, 2025 - 19:09 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 11, 2025 - 18:59 UTC

Investigating

We are currently facing an issue with the Real time Operations (RTO) Dashboard where skewed data is showing up for the parameters.
Posted Jul 11, 2025 - 15:43 UTC
This incident affected: User Presence Detection - RTO.