Infrastructure Upgrade (Maintenance)

Incident Report for Helpshift

Resolved

Maintenance is over. All the systems are operational.

Posted Jan 23, 2019 - 10:08 UTC

Investigating

We are upgrading our backend infrastructure (database). During the maintenance, there will be a brief interval of 2 to 5 minutes where:
- Some Dashboard operations may not be available
- Users will not be able to file new issues

The maintenance is scheduled for 60 mins - 09:30 - 10:30 UTC.

Posted Jan 23, 2019 - 09:13 UTC

This incident affected: Mobile SDK, Management Portal, and Web Chat.