Dashboard and Bots performance degraded
Incident Report for Helpshift
Resolved
This incident has been resolved.
Posted Mar 21, 2024 - 14:34 UTC
Update
A fix has been implemented and we are monitoring the results.
Posted Mar 21, 2024 - 13:09 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Mar 21, 2024 - 13:07 UTC
Update
We are continuing to investigate this issue.
Posted Mar 21, 2024 - 13:03 UTC
Update
We are continuing to investigate this issue.
Posted Mar 21, 2024 - 13:02 UTC
Update
We are continuing to investigate this issue.
Posted Mar 21, 2024 - 12:50 UTC
Update
Chat Bots, Auto-assignment, Issue Status, Web chat re-engagement currently experiencing degraded performance. Our team is investigating the issue.
Posted Mar 21, 2024 - 12:47 UTC
Investigating
The Issue Status is not getting updated. Our team is currently investigating the issue.
Posted Mar 21, 2024 - 12:33 UTC
This incident affected: Management Portal, Web Chat, Time Based Automation, Bots, and Auto Assignment.