[Scheduled] Infrastructure upgrade

Scheduled Maintenance Report for Helpshift

Completed

The scheduled maintenance has been completed.

Posted Oct 08, 2018 - 04:30 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Oct 08, 2018 - 03:15 UTC

Scheduled

Helpshift is deploying infrastructure upgrades during a 75-minute window that has a temporary impact on the Helpshift’s agent experience.

When does this window start and end?
PST: 10/7/2018 8:45 pm to 10:00 pm
UTC: 10/8/2018 3:15 am to 4:30 am

What is impacted?
A few agent Dashboard features such as count for Smart Views, agent's online/away state indicator may contain stale data for 5 minutes during this window. There is no impact expected on agent workflow features such as auto-assignment, automations, etc.

For any questions or concerns, please contact us by visiting our Knowledge Base: https://support.helpshift.com/kb/contact/

Posted Oct 05, 2018 - 12:17 UTC

This scheduled maintenance affected: Management Portal.