Helpshift is deploying infrastructure upgrades during a 75-minute window that has a temporary impact on the Helpshift’s agent experience.
When does this window start and end?
PST: 10/7/2018 8:45 pm to 10:00 pm
UTC: 10/8/2018 3:15 am to 4:30 am
What is impacted?
A few agent Dashboard features such as count for Smart Views, agent's online/away state indicator may contain stale data for 5 minutes during this window. There is no impact expected on agent workflow features such as auto-assignment, automations, etc.
For any questions or concerns, please contact us by visiting our Knowledge Base: https://support.helpshift.com/kb/contact/