AI Reply Service Outage

Incident Report for Helpshift

Resolved

This incident has been resolved.

Posted Dec 19, 2025 - 11:06 UTC

Update

We are continuing to investigate this issue.

Posted Dec 19, 2025 - 09:58 UTC

Investigating

We are currently experiencing a degraded state with the AI Reply feature. Our engineering team is actively investigating the issue and working toward a resolution.

Posted Dec 19, 2025 - 09:51 UTC

This incident affected: AI Reply.