Urgent Update: Database Outage Mitigation
Scheduled Maintenance Report for Helpshift
Completed
The scheduled maintenance has been completed.
Posted Nov 21, 2023 - 18:00 UTC
Update
We are continuing to verify the maintenance items.
Posted Nov 21, 2023 - 17:56 UTC
Verifying
We would like to inform that the database is gradually stabilising and we are monitoring. We don't see any more lag or slowness in services.
Posted Nov 21, 2023 - 17:45 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 21, 2023 - 16:30 UTC
Scheduled
As part of a full resolution to the database outage today, we need to restart the database to get all components back up and running fully.
Maintenance timeframe: 90 minutes
Impact: During the restart, some services may experience issues — missing logs or intermittent slowness, could cause some delays in chatbots, webhooks, and TIMBAs.
Posted Nov 21, 2023 - 16:21 UTC
This scheduled maintenance affected: Webhooks, Time Based Automation, and Bots.
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