Network Infrastructure Maintenance (System Scaling)

Scheduled Maintenance Report for Helpshift

Completed

The scheduled maintenance has been completed.

Posted May 09, 2024 - 04:30 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted May 09, 2024 - 03:30 UTC

Scheduled

Please note that we have scheduled maintenance (System Scaling) planned for our systems.

Throughout this maintenance period, the following functionalities may experience minor delays:

1] Webhooks
2] Chatbots (Custom Bot, Feedback Bot, Quick Search Bot, Identity Bot)
3] Auto-assignment

If you have any concerns or encounter any issues during or after the maintenance period, please don't hesitate to contact our support team.

Posted May 06, 2024 - 07:10 UTC

This scheduled maintenance affected: Webhooks, Bots, and Auto Assignment.