Delay in Chat Experience

Incident Report for Helpshift

Resolved

This incident has been resolved.
Posted Oct 10, 2024 - 15:06 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 10, 2024 - 14:50 UTC

Investigating

We are currently investigating this issue.
Posted Oct 10, 2024 - 12:07 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 10, 2024 - 11:20 UTC

Update

We are continuing to investigate this issue.
Posted Oct 10, 2024 - 10:31 UTC

Investigating

We are currently experiencing an issue with Helpshift's chat functionality. End users may be unable to create an issue, or, after issue creation, they might encounter delays in their chat interactions with bots or automations.
We will keep you updated.
Posted Oct 10, 2024 - 10:30 UTC
This incident affected: Mobile SDK, Web Chat, Bots, and Pre-issue flow.
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