System Update

Scheduled Maintenance Report for Helpshift

Completed

The scheduled maintenance has been completed.
Posted Feb 12, 2026 - 04:00 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 12, 2026 - 01:00 UTC

Scheduled

We will be conducting a system update from February 12, 2026, 01:00 AM UTC to February 12, 2026, 04:00 AM UTC.

During this period, the below functionality will see some degree of latency:
Issue Creation

We do not anticipate any failures.
Posted Feb 10, 2026 - 14:51 UTC
This scheduled maintenance affected: Mobile SDK, Web Chat, Web Support Page, Helpshift APIs, and Pre-issue flow.