System Outage

Incident Report for Helpshift

Resolved

This incident has been resolved.
Posted Mar 13, 2025 - 16:10 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 13, 2025 - 15:15 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Mar 13, 2025 - 10:22 UTC

Update

We are continuing to investigate this issue.
Posted Mar 13, 2025 - 09:35 UTC

Update

We are continuing to investigate this issue.
Posted Mar 13, 2025 - 09:20 UTC

Investigating

We are experiencing degraded performance across the system, including dashboard slowness.
Posted Mar 13, 2025 - 09:18 UTC
This incident affected: Mobile SDK, Management Portal, Web Chat, Auto Assignment, and Helpshift Dashboard.