Scaling end users presence detection handling

Scheduled Maintenance Report for Helpshift

Completed

The scheduled maintenance has been completed.
Posted Jun 12, 2024 - 05:33 UTC

Update

Scheduled maintenance is still in progress. We will provide updates as necessary.
Posted Jun 12, 2024 - 05:32 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 12, 2024 - 04:00 UTC

Scheduled

We will be performing scheduled maintenance on Helpshift Server on 12 June 2024, 4:00 AM to 7:00 AM UTC. During this time, users can expect some issues for the following services/components -

- User Presence Detection - RTO

Supervisors/Admin might see agent discrepancies in their availability/unavailability in RTO dashboard.

If you have any concerns or encounter any issues during or after the maintenance period, please don't hesitate to contact our support team.
Posted Jun 12, 2024 - 03:58 UTC
This scheduled maintenance affected: User Presence Detection - RTO.
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