Helpshift Service Outage

Incident Report for Helpshift

Resolved

This incident has been resolved.
Posted Jun 04, 2026 - 09:31 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 04, 2026 - 09:12 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jun 04, 2026 - 09:04 UTC

Update

We are continuing to investigate this issue.
Posted Jun 04, 2026 - 08:59 UTC

Investigating

We are currently experiencing a service outage. Our team is investigating the issue and working to restore services as quickly as possible.
Posted Jun 04, 2026 - 08:47 UTC
This incident affected: Mobile SDK, Web Chat, Webhooks, Issues Analytics API, Helpshift APIs, Helpshift Dashboard, and End-User Flows.