Service Outage

Incident Report for Helpshift

Resolved

This incident has been resolved.
Posted Jun 16, 2026 - 13:21 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 16, 2026 - 13:09 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jun 16, 2026 - 13:07 UTC

Investigating

We are currently experiencing an outage impacting the Auto-assignment feature. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.
Posted Jun 16, 2026 - 12:40 UTC
This incident affected: Auto Assignment.
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