Predict Dashboard Downtime
Scheduled Maintenance Report for Helpshift
The scheduled maintenance has been completed.
Posted Jul 25, 2019 - 06:30 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 25, 2019 - 03:30 UTC
Helpshift will be launching a new feature update to Predict on July 25th, 2019. It will allow Admins to deploy a separate issue classification model for each app. Separate models can also be created for email issues (across all apps) and web form issues (also across all apps).

Impact on Predict Dashboard During the Release

The Predict Management Dashboard will not be available for 3 hours during the release window. Specifically, the following features will not be available during this time:

Creating new models

Retraining current models

Changing Confidence Threshold

During the release, existing models will continue to operate as normal and label new issues. Other features like enabling/disabling Predict models, agent feedback, Predict-label based Smart Views, Automations, and Advanced Search, and Predict Analytics will also continue to work as expected.

Incident Duration:

Start time: 25th July 2019 03:30 UTC

End time: 25th July 2019 06:30 UTC

For any questions or concerns, contact Helpshift Support.
Posted Jul 18, 2019 - 06:01 UTC
This scheduled maintenance affected: Predict.