We are continuing to work on the issue - this is taking longer than expected.
The ETA for resolution is 14:00 UTC.
Posted 9 days ago. May 10, 2019 - 12:43 UTC
Identified
We are experiencing a lag in delivery of all outgoing emails (For example, Replies to email issues and new agent invite emails). The problem has been identified and the delayed emails will be delivered in the next 60 minutes.