Degraded performance in outgoing emails from Helpshift

Incident Report for Helpshift

Resolved

This incident is resolved.
Posted May 10, 2019 - 13:31 UTC

Update

We are continuing to work on the issue - this is taking longer than expected.

The ETA for resolution is 14:00 UTC.
Posted May 10, 2019 - 12:43 UTC

Identified

We are experiencing a lag in delivery of all outgoing emails (For example, Replies to email issues and new agent invite emails). The problem has been identified and the delayed emails will be delivered in the next 60 minutes.
Posted May 10, 2019 - 11:51 UTC
This incident affected: Email delivery.
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