Admin dashboard slowdown and auto-assignment slowdown

Incident Report for Helpshift

Resolved

This incident has been resolved.

Posted Oct 29, 2019 - 03:10 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 29, 2019 - 02:04 UTC

Update

Helpshift dashboard has degraded performance on Admin dashboard and auto-assignment. The Web Support page search function is also impacted.

Posted Oct 29, 2019 - 01:25 UTC

Update

We are continuing to investigate this issue.

Posted Oct 29, 2019 - 00:59 UTC

Investigating

We are currently investigating this issue.

Posted Oct 29, 2019 - 00:57 UTC

This incident affected: Management Portal.