Admin dashboard slowdown and auto-assignment slowdown
Incident Report for Helpshift
Resolved
This incident has been resolved.
Posted Oct 29, 2019 - 03:10 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 29, 2019 - 02:04 UTC
Update
Helpshift dashboard has degraded performance on Admin dashboard and auto-assignment. The Web Support page search function is also impacted.
Posted Oct 29, 2019 - 01:25 UTC
Update
We are continuing to investigate this issue.
Posted Oct 29, 2019 - 00:59 UTC
Investigating
We are currently investigating this issue.
Posted Oct 29, 2019 - 00:57 UTC
This incident affected: Management Portal.