Network Infrastructure Maintenance (routine)

Scheduled Maintenance Report for Helpshift

Completed

The scheduled maintenance activity has been completed successfully.

Posted Dec 05, 2023 - 07:47 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Dec 05, 2023 - 06:01 UTC

Scheduled

Helpshift plans to perform routine maintenance of its Network infrastructure on December 5.
This maintenance work is not expected to cause any downtime in Helpshift service. Your hosted Helpshift instance should continue to operate normally. We do not anticipate any discernible loss of core functions or data loss.

HOW THIS WORK COULD AFFECT YOU:
You may observe a slight delay on the Agent Dashboard and requests made to the SDK.
If you notice any major problems, please contact our support team.

Posted Dec 05, 2023 - 03:29 UTC

This scheduled maintenance affected: Management Portal, Web Chat, Web Support Page, and Issues Analytics API.