Database degradation issue

Incident Report for Helpshift

Resolved

This incident has been resolved.

Posted Mar 15, 2024 - 14:48 UTC

Update

We are continuing to investigate this issue.

Posted Mar 15, 2024 - 14:35 UTC

Update

We are continuing to investigate this issue.

Posted Mar 15, 2024 - 14:14 UTC

Update

We are continuing to investigate this issue.

Posted Mar 15, 2024 - 14:03 UTC

Update

We are continuing to investigate this issue.

Posted Mar 15, 2024 - 14:01 UTC

Update

Impacted services:
Audit trails
Smart intents, this will impact Issue creation where smart intents are enabled
Push notifications
Tiny url service
CSV reports

Posted Mar 15, 2024 - 14:00 UTC

Investigating

We are currently investigating this issue.

Posted Mar 15, 2024 - 13:44 UTC

This incident affected: Webhooks, CSV Reports, Audit Trail, Smart Intents, and Push Notifications.