Database experiencing high load
Incident Report for Helpshift
All systems are working as expected. The incident is resolved.
Posted Oct 23, 2018 - 15:12 UTC
All systems are operational and should work normally now. We are continuing with our testing and monitoring.
Posted Oct 23, 2018 - 13:13 UTC
Admin Dashboard is operational at the moment. Users are not able to file issues or get updates from Agents. Our team is looking at it and will post the next updates in 1:00 pm UTC
Posted Oct 23, 2018 - 12:14 UTC
We are continuing to investigate the problem.
Posted Oct 23, 2018 - 11:33 UTC
One of our primary databases is experiencing high load. This might lead to inconsistencies on the Dashboard. We are investigating this and will be posting further updates shortly.
Posted Oct 23, 2018 - 11:32 UTC
This incident affected: Management Portal, Mobile SDK, Web Chat, Web Support Page, Analytics Dashboard, Amazon Webservices datacenter #1, Amazon Webservices datacenter #2, Email delivery, Inbound email processing, Stripe API, Campaigns, and Webhooks.