Older Resolved/Rejected cases are visible in "All New Issues" view

Incident Report for Helpshift

Resolved

This incident has been resolved.

Posted Nov 06, 2025 - 08:25 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 06, 2025 - 08:18 UTC

Investigating

We are currently experiencing an issue with the “All New Issues” view, where some older Resolved/Rejected cases are incorrectly appearing as “New Issues.”

Our engineering team is actively working to resolve this behavior. We’ll share updates as soon as a fix is deployed.

We appreciate your patience and understanding. Thank you.

Posted Nov 06, 2025 - 07:59 UTC

This incident affected: Helpshift Dashboard.