The incident has been resolved. The underlying issue affecting the Identity service and core workflows was addressed. The Helpshift Dashboard and end-user flows have been restored, and monitoring indicates that the services are functioning as expected.
We will continue to monitor the services to ensure stability and prevent recurrence.
Posted Oct 10, 2026 - 04:06 UTC
Monitoring
The issue has been successfully addressed, and we are keeping a close watch to verify that all systems are running smoothly and reliably.
Posted Oct 10, 2026 - 02:36 UTC
Investigating
We are currently experiencing an outage affecting Issue Workflows on the Helpshift Dashboard and end-user flows. The issue has been identified and resolved, and we are actively monitoring the situation to ensure everything is functioning as expected.
Posted Oct 10, 2026 - 02:30 UTC
This incident affected: Helpshift Dashboard and End-User Flows.