Infrastructure upgrade
Scheduled Maintenance Report for Helpshift
Completed
The scheduled maintenance has been completed.
Posted Nov 05, 2018 - 03:50 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 05, 2018 - 03:30 UTC
Scheduled
Helpshift is deploying AWS infrastructure upgrades during a 20-minute window that has a temporary impact on the Helpshift’s agent experience.

When does this window start and end?
UTC: 11/05/2018 3:30 am to 3:50 am
PST: 11/04/2018 7:30 pm to 7:50 pm

What is impacted?
Audit trails ("Show logs") on Agent experience will not be available during this window. Also, new Helpshift tenant creation will not be available during this window.

For any questions or concerns, please contact us by visiting our Knowledge Base: https://support.helpshift.com/kb/contact/
Posted Nov 03, 2018 - 14:01 UTC
This scheduled maintenance affected: Management Portal.
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