Helpshift is deploying AWS infrastructure upgrades during a 20-minute window that has a temporary impact on the Helpshift’s agent experience.
When does this window start and end?
UTC: 11/05/2018 3:30 am to 3:50 am
PST: 11/04/2018 7:30 pm to 7:50 pm
What is impacted?
Audit trails ("Show logs") on Agent experience will not be available during this window. Also, new Helpshift tenant creation will not be available during this window.
For any questions or concerns, please contact us by visiting our Knowledge Base: https://support.helpshift.com/kb/contact/