Infrastructure upgrade

Scheduled Maintenance Report for Helpshift

Completed

The scheduled maintenance has been completed.

Posted Nov 05, 2018 - 03:50 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Nov 05, 2018 - 03:30 UTC

Scheduled

Helpshift is deploying AWS infrastructure upgrades during a 20-minute window that has a temporary impact on the Helpshift’s agent experience.

When does this window start and end?
UTC: 11/05/2018 3:30 am to 3:50 am
PST: 11/04/2018 7:30 pm to 7:50 pm

What is impacted?
Audit trails ("Show logs") on Agent experience will not be available during this window. Also, new Helpshift tenant creation will not be available during this window.

For any questions or concerns, please contact us by visiting our Knowledge Base: https://support.helpshift.com/kb/contact/

Posted Nov 03, 2018 - 14:01 UTC

This scheduled maintenance affected: Management Portal.