Real-Time Operations and Auto-assignment in Degraded State

Incident Report for Helpshift

Resolved

This incident has been resolved.
Posted Aug 21, 2025 - 17:07 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 21, 2025 - 17:02 UTC

Update

We are continuing to investigate this issue.
Posted Aug 21, 2025 - 15:34 UTC

Investigating

We are currently facing an issue around Agent Availability in Real-Time Operations.
Posted Aug 21, 2025 - 15:20 UTC
This incident affected: Auto Assignment and Real-time Operations (RTO).