Chatbot engine is down

Incident Report for Helpshift

Resolved

The issue has been fixed and bots are fully functional.

Posted about 1 month ago. Aug 08, 2019 - 03:57 UTC

Update

We are continuing to monitor for any further issues.

Posted about 1 month ago. Aug 08, 2019 - 03:37 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted about 1 month ago. Aug 08, 2019 - 03:36 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted about 1 month ago. Aug 08, 2019 - 02:59 UTC

Update

End-users are not able to file new issues in conversational flow on SDK and in the webchat at the moment.
We are investigating the issue.

Posted about 1 month ago. Aug 08, 2019 - 02:11 UTC

Update

We are continuing to investigate this issue.

Posted about 1 month ago. Aug 08, 2019 - 02:06 UTC

Update

We are continuing to investigate this issue.

Posted about 1 month ago. Aug 08, 2019 - 01:39 UTC

Investigating

We are currently investigating the issue.
Impact, bots are not running on any issues.

Posted about 1 month ago. Aug 08, 2019 - 01:31 UTC

This incident affected: Mobile SDK and Web Chat.